Firestone Complete Auto Care

"Courteous service and skilled technicians. I feel I can trust the service and recommendations. I have never been pressured by this service department to accept undue services."

"I love Firestone, Carefree Hwy location! The guys always do such a wonderful job and take such good care of our car! We never go anywhere else for oil changes, but here. Scheduling was convenient, and the service was friendly, prompt, and very professional. Everything was explained in detail with no pressure to complete all repairs. They always go above and beyond for their customers. Thank you for being so AMAZING!!"

"ZERO STARS - Set an appt on Sunday for Tuesday and dropped off my car. Called them all morning for two hours on Tuesday with no answer. Went back to the shop only to be told they have no idea and that my appointment was probably cancelled. Never received any updates or emails. Tried to tell the manager I had been calling for 2 hours with no response. Told me to have a nice day in the middle of my sentence. This place is obviously understaffed or they do not care. BEWARE."

"This is the closest Firestone to where i live. I had very good experience from the past services i had before but today I really have to share my experience as a means and opportunity to improve customer experience. I did not attempted to do walk in as I was told they were having some sort of sales event and the best way for service would be to setup an appointment. I was scheduled for 9am and had the schedule setup 4 days ago. Came into the store at 8:45 and was immediately assisted/checked in and advised I am just going to wait in the shop for a 4 wheel alignment of a midsize car. Service was quickly done the only issue is that there was one customer checking out and seems to be having some sort of misunderstanding with pricing on wheel alignment so i waited patiently while my car is parked right in front the office and the tech had hanged the completed doc with my keys in a small office window with a big sign “complete”. At that time another rep/tech came in while another customer arrive and waited behind me. It took him a while to get himself setup to the next register to announce that he is available to help so I immediately responded and said my car is done and i just need to checkout and the lady behind me said she is “just dropping off”. I mean no disrespect but the rep called her first instead of me which is kind of unprofessional. When you are in a line you get attended to based from the line queue. So i waited 10 more minutes just to checkout and get my keys. He didn’t even bother to explain to me the result of the wheel alignment and a copy of report/receipt for my record. Would have been an awesome experience otherwise definitely a room for improvement. My car drives smoothly now and pulling to the right was fixed. Should have given a 5 star rating but ended with 2. When you provide service, you stand in providing the best customer experience from beginning to end."

"Set up an appointment for my wife to get an alignment. The alignment went fine but the technician did not put the air filter back after their standard inspection. I popped the hood a week later to change the filter and found it sitting on top of the box."