First Class Auto Service 2305 North Scottsdale Road, Scottsdale, AZ 85257

"I made appointment for Oil Change and Tire Rotation yesterday Today I arrived at this auto shop at 1:00pm for my appointment. They told me it would be a few hours And I informed them it would be only an hour which is what I was told by the technician when I called to inquire about the service and price I cancelled the tires rotation but I saw the mechanic taking the tires off So I stopped him. I had to use the powder room, it was filthy My bladder was full but couldn't reveive myself. The manager told me after I informed him of the filthy bathroom situation, that the Oil Change would be no charge. I told him that was good because I guess email the owner of Garage requesting a Discount. I was given my keys I checked my vehicle body the technician told me to have a better day Which I ignored. They didn't give me a receipt for work done on my car. I walked back into lobby and requested the documents They refused and I insisted. Then three employees began to Verbally Attack me. My heart was pounding I thought I was having a heart attack.( I had to take my Heart Medicine when I got home.) I left. I emailed complaint to Owner of auto shop, The health department and Attorney General Consumer Protection. Department. I'll never take my car to First Class Auto Service again. Sincerely Renee B Scottsdale Az"

"My mechanic of 30 years retired and I was at a loss to find an honest and reputable shop. I called First Cass Auto Service because of their good reviews. I was very happy to find out that they had all the correct tools to service a 2005 Mini Cooper. Max was friendly, professional, and patient and assured me that their work would cost less than at the dealership. I had a list of things wrong that the dealership found, and a $1,000 repair they included was not necessary. First Class did a thorough inspection and found something that the dealership missed. Max explained they only had three bays, and I had the car towed there without an appointment, so I understood it would take a few days before they could start. I was fine with that, and so glad I waited. Although it is 25 miles away on the other side of town, I will be taking my cars to them from now on. Highly recommend!"

"I took my Hyundai Tucson in for repairs and the staff were very friendly and honest. They gave me a really good and fair quote for the repairs necessary on my vehicle. I will not be going to anyone else for my car repairs going forward and highly recommend them!"

"I’m a 2nd generation customer of this fine business. What keeps us coming back is the honesty and reliability of the business. I know when I drop off my car, they will communicate with me a fair price, and they will do the work with excellence. Thank you first class auto."

"My family and I have been coming here for years. Good customer service is a rarity these days and these gentlemen are excellent. Fair prices, reasonable repair times, and they explain the mechanical issue if asked, which I appreciated. They have replaced a transmission, 2 window regulators, sensors on my work truck, ac compressor on my car and went above and beyond to tightly secure my battery down. Thank you! You guys are the best!"