Finish Line

"Don't go here, terrible service and the staff will lie just to sell you a pair of shoes. When you call call customer service, they never answer the calls . Horrible Service....STAY AWAY"

"My daughter went there last night to return the sneakers that I got her for Christmas with the receipt. She called me and said the girl behind the counter said she couldn’t get her money back without my credit card and she couldn’t have a store credit because she was out of gift cards. She told me the girl was very rude to her and when she asked if there was anything she could do she was told “no”. When I heard this is I was upset and drove 40 minutes to the mall with the credit card. When I got there at 8:43 pm and tried to ask the tall guy that was working why she couldn’t return these for a store credit, a young girl interrupted me raising her voice and being so rude combative I am still in shock this morning at how I was treated at that store. I’ve worked in customer service my whole life and there is no world that it is ever acceptable to treat customers like that. From her attitude, I know this isn’t the first time she’s been so comfortable treating customers so horribly. Shame on you finish line for allowing that behavior when the two other employees and other customers witnessed it.She flat out refused to give me her name she said she doesn’t have to. I will be writing to corporate to let them know that they have a big liability at that location. I will not be shopping at Finish Line again."

"Place was packed for Christmas but a crew member got me what I needed in literally one minute, which, prompt me to send him to the back twice more for one other pair - Mind you - Store's packed! He was all smiles. Gold member status, and dude was like that with everyone! I slid in, and out, spent maybe 17 minutes in there - And walked out with to pairs of Nikes."

"Finish Line at Chandler Mall is a sneaker paradise. The diverse selection of footwear, from top brands to exclusive releases, caters to every style. The knowledgeable staff adds a personal touch, ensuring you find the perfect pair. It's a go-to destination for sneaker enthusiasts, combining variety, quality, and excellent customer service."

"The associate helping me was the most welcoming, friendly girl ever! She’s the type of associate a store is lucky to have. My receipt doesn’t show her name just employee number 0371432. Thanks for your help and suggestions! Made my entire day after having a bad experience at a different shoe store."