Rite Aid

"The pharmacist that works overnight. I don’t know what her name is but she’s there a lot and is very rude. She doesn’t even try to help you save money by using good RX so I had to pay out of pocket which was almost $100 and told me to come back a couple weeks later with the receipt so they could try to run it through my insurance so I could be refunded I then thought well maybe she’s being nice BUT no. When I went back the daytime pharmacist told me they couldn’t do that otherwise they would get sued thousands of dollars if they tried to do a claim after the fact. So that night pharmacist doesn’t know what she’s talking about and then when the pharmacist told me she could try to save me money by running it through good rx I asked why the night lady didn’t she said she didn’t know but would talk to her. I really hope she did because she needs an attitude adjustment and to not be so damn snotty when people are trying to be nice and save money when all they need is their prescription and no attitude especially when ppl are being nice. The pharmacist I talked to during the day was actually very nice and helpful and I can appreciate that. They were short staffed but that’s never on them that can usually be the company cutting hours and that puts pressure on the staff so you can’t blame the staff for that and the cashier overnight was very sweet too, that night pharmacist needs a talking to though and that’s not the first time I’ve encountered this rude lady either."

"This rite aid is absolutely horrible, the management team for there pharmacy is rude and they tell you different times your prescription will be filled to the point your waiting there for over 9 hrs to get your prescription filled after a surgery if you live out of town. Then only get half of the antibiotics that were prescribed. By far the worst place I have ever been to and will not be coming back. If anyone needs the corporate complaint number I’d be gladly to give it to you. They either need to fire there managers and get new ones or there going to lose tons of business"

"Prescriptions were dropped off at 6 pm. I was told one would be ready at 7:30 the second at 9:30. I drove through the drive thru at 9:35 and guess what?? Neither one was filled. Employee tried to make an excuse that they didn’t have my insurance, so they can’t fill my prescriptions . I said what if I wanted to pay cash?? She said they would now fill them, but come back at midnight. Um NO! I leave for work at 5 am. My boyfriend said that we would just wait at the drive thru until they finished filling the prescriptions to which they replied that they are calling the Police on us! My boyfriend had a tooth pulled that had become infected. The prescriptions were for an antibiotic and something for pain. The whole side of his face was swollen so making it obvious that there was a need for medication. Why does Rite Aid get to affect our health in a negative way with absolutely no repercussions, and yet we are threatened by them with calling the Police if we beg for them to fill prescriptions?? This is absolutely crazy and I felt like I was in an episode of the twilight zone or Edgar Allen Poe’s “ The System of Dr Tarr and Professor Feather.” Doesn’t anybody do their job anymore?? My BF works long hours out of state most days and covers extra shifts when his work needs him and that is why his tooth got so bad. This last month he drove through snow storms 5 mile visibility, -45 degrees chaining up, a windstorm that nearly blew his truck over, all so goods could be delivered to people who needed them. Wish Rite Aid employees had a quarter of the work ethic this man has. Now he leaves in the early dawn hours with an infection in his jaw, nothing for pain last night and he will pull a 14 hour day."

"This is the worse customer service possible! They never answer their phone! Take lunch breaks in the middle of the day and completely close the pharmacy that advertise open 24/7? They always use the excuse short staffed for the last 2 years. Well, you should have figured it out by now how to higher and retain good staff.. not rocket science for good leadership.. Maybe that is the issue, they need new leadership! Corp need to engage in this store and get it actually operational the excuse in the reply are always we are working to resolve well it doesn't take months or years to resolve! Quit giving excuses! The staff they do have are polite but again hardly any staff!"

"Absolutely awful experience. I’m officially never using rite aide services again. I had an early morning surgery. That was very very extensive. The surgeon sent the prescription at 7 am due to the fact I had a 3 hour drive home. We go to pick it up at 1. And they are unable to fulfill the prescription supposedly because of the doctor not sending a “code”. I then call my surgeons office and they have no idea what code the pharmacy is referring too but they immediately call to get it situated out because like I said we have a 3 hour drive home and I needed my pain meds. We end up waiting an additional hour, the rite aid hadn’t answered the doctors phone call, and saw that they had a voicemail. Which is my surgeon explaining my diagnosis. After which the rite aid is still unable to fulfill the prescription and we have wasted two extra two hours in Spokane instead of driving home. We eventually canceled the prescription and got it sent to a different pharmacy which had zero problems filling the prescription. The customer service was awful and they were incredibly rude and disorganized in my opinion. I am so offput from this experience I no longer want to use rite aid pharmacies ever again."