Ironwood Apartments 951 Emma Avenue, Coeur d'Alene, ID 83814

"Management made moving in extremely smooth and welcoming. Apartment was well maintained and very affordable. Good neighborhood, well worth the move."

"Our Community Manager is the nicest person ever. All of our questions and concerns are immediately addressed. Property is nicely kept up."

"DO NOT LIVE HERE!! You will be mistreated and billed for things you did not do! IT IS ILLEGAL TO BILL A TENANT FOR DAMAGES THEY DID NOT CAUSE. Lived here for six years, two in apt 11 and 4+ in apt 51. Been through 5 Apartment managers and about the same amount of maintenance guys. When me and my wife moved out we were billed a rediculous $2600 dollars for damage repairs. $1600 of which they are claiming dog damage on carpet. $344 for linoleum ( that had mold growing underneath when we moved in ) $244 for two cardboard doors ($50 each anywhere) Plus cleaning and touchups. And overcharged for wall touch ups and cabinet paint that already needed done when we got there. We own one dog that is my wifes ESA and she is kenneled when we are not home. She pays no attention to the carpet. She definitely isnt smart enough to only dig at seams. The carpet is only tearing at the tack strips and heat tape. When we first moved into 51 and complained to cameron about it she had apologized for hiring a bad company to install our carpet and admitted they over stretched our carpet and that is why it was pulling up at the tack strips and seams within months of us living in the new unit. We discussed it was fine to leave as long as we were not held responsible. Since then Summerfield Management LLC now manages and is trying to make us pay for it along with other things that were not our fault and overcharge us for the few that were. We have records from great floors that Carol ordered and had the carpet restretched in 2018 even though it was already overstretched. This caroet was stretched another time previous also ordered by Carol though i never got the name of the company. This is stretched two times, when that was the problem in the first place. We put down rugs to protect our toes from tack strips and our socks got ripped up. Also they are trying to over charge us for doors, linoleum, and small wall touch up. As well as for repainting cabinets with paint chipping that was there also when we moved in. We moved in with Bad painted cabinets Wobbley slider door Mold in our AC unit ( cleaned ) Mold behind and around shower stall and under tub and linoleum ( cleaned to best of ability ) WE BOUGHT A $300 DEHUMIDIFIER TO DEAL WITH LACK OF VENTILATION AND LIL TO NO UPKEEP OF MOLD BEFORE WE MOVED IN * I assume they just painted over it, or wiped it * Cheap and badly installed carpet Sketchy ceiling fan( we fixed) No blinds on slider door Bathroom vanity doors without hinges( we fixed) Dirty pantry shelves Almost broken garbage disposal( still is, and moldy) Old dishwasher and old stove ( replaced now) Old water heater ( replaced now) WE EXPECTED TO HAVE TO PAY FOR OUR DAMAGE NOT JUST THE FACT THAT ITS AN OLD BUILDING WITH MANY TENANTS BEFORE US. IT CAME WITH MOLD, DIRTY CABINETS, MISSING PARTS AND BADLY INSTALLED CARPET."

"Carol is amazing to work with and made our leasing process go smoothly! Been here 1 month so far and have no major complaints. The only thing I would make mention of is the lack of insulation; heat does escape quickly and you can hear what goes on in the unit below. Living on the top floor, one does have to be especially noise conscious."

"From the time I first moved in to now management has changed three times within 2 years. Cameron was willing to work with me at the beginning but then when she took time off, she left me with a giant mess with the new management. The new property management has given me nothing but trouble, But most importantly I was appalled by the way the senior manger Patty treated/spoke to me, with complete disrespect and spoke over me without even allowing me to get a full sentence out. No matter what the situation may be she has no right treating people the way she’s been allowed to. For somebody who works with the public, you’d think they’d have an ounce of customer service. The only reason I even give 2 stars is because the overall housing is good and the current assistant landlord Carol has been nice and helpful."