GraceMed Helen Galloway Clinic

"I have gone to GraceMed for almost 10 years. In general it has been a good experience. Recently I was matched with a new dr. She worked with me on some issues with my right side. After seeing me for another visit, she said I had parkinson or parkinsonism. She advised me to quit my job. Finally she sent me to a neurologist who confirmed I had nothing wrong with my brain. Nothing else was explored any other causes. Disappointed and angry"

"First of all I will state that the Optometrist and her staff were amazing. My issue is more with the clerical and office staff and with the Grace Med standards and practices. I applied for Medicaid for my 2 children and it was remarkably easy. However I noticed that the staff member who helped with this had her personal effects (purse, keys and cell phone) sitting on the desktop while interviewing me. She placed my financial papers next to her purse and under her cell phone. This troubled me greatly. After my son's appointment I walked past her desk, nearly an hour after I had sat there with her, and my paycheck stub was still sitting out in the open next to her phone and purse. Why? This is really concerning in the face of so many data breeches and identity thefts concerning medical records. I worried about this all night but I didn't want to unnecessarily get anyone in trouble. I think that after further thought I'm going to call and speak with someone at the office. Another strange occurrence was the language they use on their patient information forms. Why does Grace Med need to know my sexual orientation or my 8yo son's? And calling women "birthing persons" is highly offensive. I will never use another service from this entity."

"I've taken my kids here many times. Knowing it had been a few years since we visited, I called and asked if my daughter could still be seen there. They said yes, and verified all of her information with me. Once I told them what my child would be seen for, they gave me a next day morning appointment. I arrived 20 minutes early, so I could update any information they may need. After my scheduled appointment time had passed, someone told me that the doctor we were seeing was on the second floor. Dr. Linda ? Once upstairs, we got right in. The medical history review process was quick. Dr. Linda ? came in - I recognized her from the last time we visited. My daughter was wearing my husband's sling because it made her feel better. Dr. Linda ? immediately asked, "Who put her in this?" I told her it was my husband's. She asked if we were going to reestablish care with Grace Med? I told her that she was currently being seen at another clinic. Dr. Linda ? refused care and told me that I can't use them as URGENT CARE. I told her that I called yesterday to make an appointment and this is the appointment I was given. Urgent Care is same day care and that was not my intention. I also told her that she has wasted my time. I told her that she refused my child care last time we visited years ago. She was holding the door knob. I told her I was done and then she tried telling me, well hold on, let me.... I didn't let her finish. I was done with this clinic once and for all and told her we were leaving. I would not recommend this clinic to anyone. My child left in pain and we still had to find someone to see her."

"Please do not go here for dental! Do not use Grace Med! Because they take everyone they cannot give anyone good quality care. How can they? They are over extended. Most doctors offices have a cap on how many patients they will take so that they can always take care of their patients well. I came here for dental and was told I had 13 cavities. It took 3 appointments here over the time period of over a year and 2 appointments with other dental providers to fix the dental work Grace Med did in my first appointment . Then they couldn't get me for several months,then they cancelled those appointments when they lost a dentist. I had to go elsewhere to get my dental needs taken care of.I do not recommend for so many reasons - rude ,unprofessional ,poor quality of work - had to get the same tooth fixed 3 times because they kept doing it wrong! And the funniest part was when the dentist asked why I didn't have Grace Med take care of the problem - their problem.... I had to educate their newest hire that just because I want my teeth fixed and I call doesn't mean they will get me in in a reasonable amount of time. Most dental appointments can only be made 3 plus months away. The really sad thing is the people who have the power to improve this situation will not read this and doesn't care about me or what happens to me or you"

"I always, always have the worst experience when dealing with any of their facilities. If you have private insurance don't go to any location. Take your insurance and get treated better elsewhere, get better customer service. This place is super unorganized. Literally no one here and we still had to wait over 40 min."