Golden Nugget Las Vegas Hotel & Casino

"Good room for price, bottled water and extra towels came to our door fast. Clean rooms. Only issue had was that the a/c heater split filters were plugged and and to clean them so it would fan better"

"Went to the casino and decided to try the 2 dollars Blackjack. My wife only accompanied me yet the dealer, a young woman of brown hair covering her mouth with a mask, noticing her because of her short height asked her driver license thinking she was an underage when she’s actually 32. Ok, no biggie, showed the ID. But the dealer, instead of giving, she threw the ID back to the table as if my wife was nothing. It was a total lack of respect and discriminatory in my opinion. I didn’t want to cause problems in the matter and left shortly after. Instead I decided to put a review describing our experience. No matter what, the casino should give proper attention to the customers."

"This wasn't our first trip to Vegas so we knew what to expect downtown. The Nugget was clean, affordable,and well maintained. We stayed in the Carson Tower and didn't have any issues with noise from the street. Checkin was kind if a nightmare, though. There is ALWAYS a long line to check in and there are no digital options to avoid the desk. We spent 45 minutes just waiting in line to check in. I will say the staff was all very kind and efficient. There just didn't seem to be enough space for the number of people wanting to check in. There are security guards that scan your room key before you can get to the elevator banks for each tower. The gentleman at our tower literally had his head leaned back against the wall, and his eyes closed. When we walked up, he said nothing even after we spoke first. He just pointed to the scanner. Seems like on a Friday night, security might be a little more efficient if their head was in the game. Overall, we enjoyed our stay and would return again. Location can't be beat, and parking was super easy."

"We've stayed at the Nugget several times during our annual trips to Vegas. The staff is great and accommodating. That said, the reservations system leaves much to be desired. We requested five rooms on the same floor, with two adjoining, months in advance. There was no indication that might be a problem, other than saying adjoining rooms weren't guaranteed, but every effort would be made. When we checked in, we were told none of that was possible. No one called to ask about alternative room configuration or towers. In addition, my roommate's credit card was charged instead of mine, despite going to the desk during her checkout to confirm my CC number. After departure, when charges appeared on the wrong card, I called three times, on three different days. When I mentioned on the third call that I had left two messages with no result, the reservations person said she'd try to reach someone at the hotel. That was also unsuccessful. The on site staff is working hard to make guests happy, but it seems the reservations and accounting staff really can't be bothered with customer service. I'll be exploring other options next year."

"Service is great, always attentive and nice. Rooms are pretty standard and clean, no fridges in the Carson tower. Plenty of water bottles and I have heard room service will bring you more if you ask. The check in was pretty crowded when we arrived, but we were moved to another desk down the way to alleviate the traffic, that was pretty nice. The rep that helped us at the front desk was having a birthday, and enthusiastically gave us suggestions on the strip for our kiddo. Overall loved the service, rooms were standard. 8/10 would stay again."