Matrix Vapor Boise

"I take my disabled client here for her vape needs and they are super nice! Eager to help and educate in the vapor world. If I vaped I would come here for sure. And theres a ramp for my clients wheelchair for her to get into the building."

"Been going in for years. Employee seemed irritated that I was asking questions interrupting his video game playing. Not helpful at all. I like specific juice flavors. Going to take my business elsewhere."

"I bought 4 different vape device's at Boise off Vista Location. I explained my lack of knowledge and was wanting to switch from gas station pods to a longer lasting option. Guy behind counter was helpful and knowledgeable (Reason they even get one star) I bought his 2 highly recommended device's and then 2 sale items to try and see what I'll like. Well the next day the number 1 recommended device that also happened to be the most expensive, same as the other 3 combined, started to taste burnt ish. I returned that day and explained what I was tasting and was told what he (different guy) thinks could have caused it. None of which happened nor if they had it wouldn't have been users fault. He says it's just something that happens and he can't do anything but offer me 10% off, if I buy another new one. Ha! Excuse me? I wasn't asking for my money back but Really? After I just spent $100 dollar's the day before, your telling me to spend another $40. This is not how you keep a customer, or should treat one! Shoot even the chevron by my house has on more than one occasion 100% traded out my pods when they did not taste correctly. It's called customer service and you as the retailer make it right as you sold it to me. Then go to your vendor to make right on your end. I will be returning the other 3 items i never opened to this location and will never return. Any other vape store not affiliated with Matrix off Vista feel free to reach out and you'll get my hard earned money."

"Guys working there are friendly and they know their stuff very well, they are stocked with awesome new devices and they have a nice selection of juices. The store has a very relaxed atmosphere and you can even hang around in the lounge area where they have a comfortable seating area. A friendly dog may or may not greet you at the door depending on the day."

"If I could give zero stars I would! I was not impressed by their so called "knowledge" on vapes and accessories. They were not very friendly. They have no knowledge of my vape which is a nova by geek vape (common vape, not modified) . They don't know anything about coils and their prices are the same as others. Worst experience in my life for vape shops. I don't recommend this place. They said this coil (pictured) would fit my vape (pictured) but it doesn't. So I wasted 5 bucks. I even asked them just to make sure and the guy got mad at me for asking. Cold hearted and unfriendly place. Never coming here again. I came here because it is so much closer than my preferred vape shop. It wasn't worth it."