AT&T Store

"I've always had good service at the Moscow Idaho store. The staff usually seems pretty upbeat, knowledgeable and very informative about the products they sell to you. I only knew a few of them by name but as I said the whole staff is pretty good. Kirk, Donna, and Ozzy are some of the names that I remember. The rest of the staff will have to forgive me.. I usually only go into pay my bill and it's normally an In-N-Out process. 5 to 10 minutes tops. If there happens to be a line the staff does do their best to get to you as quickly as possible to get you on your way. I've seen some people get upset but I always thought it was their issue with time management. Some people don't understand how difficult technology can be. I know how difficult it can be because I use yesterday's technology tomorrow! LOL. Anyways I've always been happy with the service there. Thank you again and keep up the good work guys."

"I was in a month or so ago with an adopted relative (can get hospital records for exact date) there was a lot of snow that had not been cleared in a timely manner. My boss and I dropped our elderly client by the door to ask a question about his bill as his late wife used to handle it. From the time it took to park and go to the store we were told the name was not recognized but an elderly gentleman walked in and asked to the go through to the bathroom but they don't ha e the main entrance open so the sent him.back out and he slipped and broke his nose on ice. The associate hadn't even asked for his name, and there were managers im the store who were note addressing weather that was advisory level. I am insisting he presses charges, but I have my own issues with this company as I was fired when I had to work through being acquired after a traumatic accident and no mental/pto time off to recover and got recognized for an 8 line sale. I never would have let an army vet break his nose in front of your store"

"Just went in, they were kind of busy. Waited our turn. Once it got to us we told the gentleman what we were in for. He did not have his pad, I asked him if we could get this going. He went and got his pad. Then asked another customer what they were in for started helping her while unloading boxes. Just left us sitting there. I’m not happy! It was rude, and horrible customer service. There is only one gentleman that I absolutely love! Pullman store is horrible so we always go to Moscow. This was not ok to do!"

"I hope I don't get a fake response from AT&T because their employees deserve to truly get recognition for how great they are. Ab, the store manager, was incredible. I've been putting off getting a new phone because the thought of dealing with AT&T was too much. This poor guy was by himself all day Sunday, and every time we stopped in there was a huge line. He was totally calm, kind and personable with each person. Unheard of! Fast forward to me and my husband's place in line and this guy goes ABOVE AND BEYOND helping us choose new phones, setting them up, being super patient and I found myself laughing and... enjoying the process of a new phone at AT&T on a... SUNDAY??? That's right! I never thought I'd say that, let alone take the time to write a review. I hope Ab is recognized for his awesome service. Also, AT&T, you can't schedule a visit to our local store- you can only schedule as close as Spokane. Thanks, Ab. You are amazing!"

"A story about Kirk: Phase 1) I show up to this store at about 3:30pm on the snowiest day of year and I meet Kirk, who tells me I’ll need photo ID to replace my SD card. This is reasonable, though it had been stolen a day or two before I arrived at Kirk’s workplace. Phase 2: I come back with my ID and Kirk spends like 45 minutes getting my new phone set up (it was a gnarly swap—I felt bad for the guy). Phase 3: A young lady in pink sweatpants arrives at the AT&T store fussing—shouting even—and demanding to know where a previous customer went. Kirk (like a hero from the days of yore) did not lose his cool. She curses out everyone in the store and runs off (literally runs). Phase 4) Kirk spends AN HOUR AND A HALF trying to fix my phone. He no longer simply resembles a hero, but truly becomes one. During this time the previous customer was found laying in blood soaked snow outside and the pink woman came in and cursed ME out for not helping her (still confused about that). Phase 4) They load him into a truck and drive off. Kirk spends like 30 minutes more working on my phone—a legend, am I right—before we (with Jordan’s help) all decided to call it a night. Phase 5) The phone started working like 20 minutes after I left the store. Thanks Kirk, you’re a G."