Arby's

"The drive threw in Moscow is the only thing open. The restaurant is closed for remodeling."

"I got a Doordash order at 7:09. I parked and walked up to the door at 7:10. There was a sign on the door saying they closed at 7:00, but my Dash app said 5 order was ready so I thought maybe they had prepared and could just give it to me. I stood outside the door and three people saw me and just gave me dirty looks. I started holding up my phone showing the Dash app and they continued to ignore me. Finally I called. To the first person, I said "Hi, I'm the one standing outside, I have a Doordash order and thought maybe you-" and the girl on the phone said "We closed at 7pm today and have signs on every door saying that." I replied, "Yes I saw that, I was just checking because-" and the line slammed on me. A few seconds later another person said, "this is the other supervisor and we are closed." I explained politely that it just said the order was ready and she said they had turned off their Dash orders at 6pm. They were just so incredibly rude for no reason. Everyone who had looked at me or spoke to me seemed to lack even a shred of human decency. Extremely unpleasant."

"Like all Happy Day restaurants, this location runs like a German train station. Well staffed, clean, great service, and always gives a good experience. The only reason I dock a star is because Happy Day restaurants tend to be a bit pricey when compared to other locations of the same franchise, and they are very stingy with the discounts. This location will reluctantly accept Arby's mobile-app deals for instance, but if you show up with paper coupons or vouchers that are expired, from a different location area, or simply that they don't recognize, you're often out of luck. This is contrary to other quick-service franchise locations that I frequently visit in Moscow (like McDonalds, KFC, and Taco Bell) who are very accepting of various offers and coupons I present. Discounts are one of the pillars of the highly competitive quick-service food industry. Franchise companies wouldn't constantly be offering them on their mobile apps if that weren't the case, and that fact simply is what it is. By not accepting discounts you end up sending potential customers elsewhere, and thus throw away dollars to save pennies."

"Christie was super helpful. She was the best person I've experienced so far at the Moscow Arby's. She had such a great energy even though they were slammed. And I didn't feel like she was trying to rush me through to get to the next person like people usually do. She was efficient but gracious. I think she must be a manager because she was so fast and also didn't forget anything, even asked TWICE if there was anything else I needed, and double checked my order and waited for me to check it, it was a big order, and didn't rush me and asked if I needed anything else. I ate there, then did a take out too, and it was great all the way around. All the members of the team were great. She just stood out."

"Pretty great place for fast food. The staff here is definitely very above average for Moscow as well! I got the Lederhosen special they're doing, as well as the smores shake. Definitely be careful if you order a large! It was even more than I could finish."