Budget Car Rental 3200 Airport Road, Pullman, WA 99163

"This place is top notch they always make me feel welcomed and are super easy to work with."

"This is the worst place, NEVER EVER rent a car from BUDGET in Pullman. They don’t open up on time and then talk RUDELY and continuously ARGUE with their customers. The person started arguing with me when I told him I have a flight to catch and if he could process things sooner. There are 2 counters and nobody assists you on time on either of them. Worst customer service ever. No cars available, when we got the car the representative Jason is telling us it’s low on pressure and we need to take care of it, the car given to us , a Honda Fit was not even in the state so you could drive it out of the airport!!! This is what you get if you book a car in advance at Pullman Budget. So even if you book in advance it’s you who has to take care of everything cause they wont, and if you try to tell them they both will argue with you. Did not expect this from Budget, henceforth never ever rent a car with them. Both the representatives discriminated me and my husband."

"Extremely POOR customer service! When car broke down and was completely undrivable, took ~5 hours to get the tow truck to pick up the car. Was hung up on many times as Budget could not FIND the car nor my rental agreement in their records even though it was rented the day before! Asked to speak with a manager, and was hung up on! Road side assistance was a joke! They too did not anwser my calls; web page was helpful but misleading as were the text messages. Missed the event I had planned to attend as well as loss of hotel for the overnight stay. Had to return to the airport to get the replacement car the next day as the tow truck delivered the car to their Service Center after hours. Total mess! Get car rental insurance if you plan to use AVIS/Budget!!"

"Called to ask if there would be an extra charge at time of rental after the $400 I already paid, the website says there won’t be, but after calling and talking to Jared( who was short and rude on the phone) he tells me there is an EXTRA $200 deposit I’ll need to leave. But after talking to the call center they tell me it should have only been a $100 deposit. Do yourself a favor and call enterprise. My reservation has been cancelled. These airport rental employees hertz/budget have a real big chip on their shoulder."

"I like to have everything done ahead of time so that I have and idea of what cost will be. I also like to get in and out in a timely manner. I understand that and estimate can very slightly up or down. So when I have an estimate for $89 and change for a car rental. I certainly do not expect that the total cost to come out to be $169 and change. When I ask about the huge difference the lady said it was because we added a $6 a day service. We were going to keep the care 3 days. (3X6=18) 89+18=169??? Not where I come from it doesn't . I have a hard time thinking that an estimate was off by $62. WOW!! If this is that way that you really operate you can kiss my business goodbye."