Chipman & Taylor Chevrolet

"I purchased a car from this dealership last month. During my initial visit, the salesperson asked about my budget and recommended several other options. However, on my second visit when I wanted to explore other cars in the parking lot, the salesperson judged me that my budget wouldn't suffice. Consequently, I ended up buying a used car. Before signing the contract, the sales exerted immense pressure, claiming others would offer more if I didn't buy today, and that the discounts were limited to that day only. ......Then drama issues started...... Nine days after buying the car, I received a call from them asking if I had a driver's license (they knew I only had a permit when I signed the contract). The next morning, the salesperson asked me to drop by the store, stating (just an excuse) that the financial manager needed to verify the mileage and some missing documents. Upon arrival, multiple staff surrounded me, claiming that due to financing my car, they needed to hold my car in their parking lot until I got my license. During the whole talk, they did not show me any formal documentation from the bank. Excuse me? without a car, how to practice driving? how to obtain the driving license???? I did not know it is true or false that holding a permit can only buy a car from a dealer but can not take the car home?????? If it is true, why did they not inform me before leading me to sign the contract? If false, why did they that way?? After that, I visited the dealership twice, requesting my car for driving practice with my friend. The first time, my salesperson made me wait for nearly three hours until he finished with another client. Then, the manager used the snow in the parking lot as an excuse to prevent me from practicing. Ridiculously, Why make me wait three hours for a random excuse?!? On the second visit, both the manager and salesperson claimed appointments were necessary and they had another client coming in 30 min, despite my prior communication over messenger with the sales. After waiting over three hours again, the salesperson spent less than a minute bringing the car out from the lot. Why did not the salesperson pull my car out within the 30min waiting time for next customer or ask another employee to do that???? I inspected the car, I noticed snow tire marks and scratches in the trunk, along with a cracked right taillight—none of which were present when they retained my car. I feel my car is totally different when I shift gears compared with before, not smooth and with noise. I do not know what happened to my car and do not know why they always prevent me from practicing driving with my car. Throughout, I repeatedly asked for formal documentation regarding the car's retention, but received only oral excuses, like the bank called him and asked him to conduct. Then, they provided an informal paper (without any logo, stamp, or signature) dated before I signed the contract—completely unconvincing, ridiculous and confusing. Then I contacted the bank, they denied any involvement or knowledge. Until now, I have not received any reasonable and formal explanation from the dealer. On the day I dropped by to pickup the registration file, the salesperson asked me whether I could do him a favor and give a good review. I refused and said I would share according to the truth. So I'm just sharing this review to highlight my awful and terrible experience at this dealership."

"Much more than just a car dealership. We walked in expecting a high level of professionalism from the sales consultants and managers and by the time we finished purchasing the vehicle we were searching for we felt like we were part of their family. The person who made this possible was our sales consultant Adelberth Guillen. From start to finish he did an exceptional job allowing us to feel comfortable and confident in our decision to purchase a new vehicle at Chipman and Taylor Chevrolet. Thank you Adel and rest assured we will be coming your way anytime we need anything else!!!"

"Our family just got an upgrade thanks to Brit Hammond! She was a joy to work with as was the entire team. We're more than happy with our new vehicle and look forward to the many adventures ahead. I'd recommend Chipman & Taylor's because they really work hard to get you what you need. Everyone was helpful, kind, and very knowledgeable from start to finish. They also have the best selection in the area. We'd went to a few places that had next to nothing available while here, we had quite a selection that didn't require to get more or less than what we wanted/needed. If you want a good selection, wonderful service and a great, reliable vehicle, stop in! I'm certain you'd get the same care and attention my family enjoyed."