CVS 5011 Main Street, Kansas City, MO 64112

"not very nice employees in the pharmacy. this is now like three seperate times i've called up there, twice with questions and i get it if you don't know the answer to my question or can't help me, but theres no reason to be rude about it."

"Very poor customer service from the pharmacy drive-through pick up this morning. The young lady asked me if I had any questions and when I asked her a question, she looked at me like I had stuff on my face. She did not even ask for my reward card I was very disappointed, I never been treated in such manner. Good luck, CVS Pharmacy."

"I come here throughout the month to pick up multiple prescriptions. It is near my home and extremely convenient. I used to have some difficulties with having my prescriptions ready, but I no longer have any issues. I get alerted when my prescription is ready now via text. When picking them up it takes no longer than 5 minutes to go through the drive-through or go inside to get it. Everyone here is friendly and professional."

"The pharmacy staff here is awful. I tried, ON THREE SEPARATE OCCASIONS, to get a prescription filled. My doctor had to call it in every one of those times, and every time, I verified with her team that it was called in. Nope, the staff had no idea where it was and couldn’t be bothered. Furthermore, they were incredibly rude on top of their incompetence. After a prolonged ordeal (while trying to get a very necessary antibiotic, no less,) I asked my doctor to call the prescription into Walgreens instead. I would suggest that others do the ssme."

"7/27/23. I received one of worst customer service in recent times by one of the pharmacist( very passive aggressive). I will never come here again and I wouldn’t recommend it to anybody. So here is what happened: my provider ordered my scripts, I came to pick them up and was told to wait 30 minutes which I understood. After 30 minutes I came back got my medications but when I got home I realized I was missing one of the them. I came back to the pharmacy and was told I had to wait another 30 minutes for it. I was offered no explanation why it wasn’t filled in the first place, instead I was met with attitude and condescension when I inquired about it. He( I think his name was Christian) replied “ so do you want me to fill it or not?” This was just because I asked if there is a reason it was not filled with the other prescriptions. If a prescription was written of course I need it filled. This is not how to treat a customer especially if the fault lies with the pharmacy."