The Running Well Store - Barry Road 6040 Northwest Barry Road, Kansas City, MO 64154

"Seems like a nice place but it's a little small and crowded with merchandise. My biggest gripe is with the shoe size options. For being a running specific store, I was disappointed to hear they don't carry anything smaller than a size 8 in men's. Even if they didn't stock it due to supply and demand, have some on hand for sizing and order them as needed. The staff was nice nevertheless."

"I went to this store hoping I could get help with purchasing a good pair of running shoes. I stood in the store for 10 minutes and no one even glanced at me. The employees made sure to greet and help all of the other customers that entered after me but for some reason I guess I wasn’t worth their time. Horrible customer service. You lost a sale and I will never recommend this store to anyone."

"Don't buy expensive tennis shoes here if you need to return and want a refund. There's a sign by the cash register that says that but when I checked out, hey were covered with boxes. Lucas said I could return within 30 days but said nothing about not being able to get money back. The older lady said, "yes, we all do that".nope! Poor customer service ! Lucas actually told me he hadn't worked there very long. Then the old lady insisted it was more than 30 days when I bought them. I bought Ghost 15 on 10.14.23 and returned 10.25.23. Don't think that's more than 30 days!!"

"I went into this store to purchase a new pair of running shoes. After I picked out the shoes I asked one of the employees if they gave a “military discount”. The employee said they gave discounts to “active military” only but he could check with the manager to see if she could extend it to me since I was a veteran. The manager said she could not give me the discount since I wasn’t on active duty. I told her that was interesting because at the beginning of the year I bought shoes at that store and got a discount. Then a few months after that I bought merchandise at their Lee’s Summit location and the employee there gave me a discount and thanked me for my service. When I told the manager that other running shoe stores gave discounts to all veterans she just looked at me. I left the store and went to Fleet Feet where I actually bought two pairs of running shoes and got the military discount for both pairs. The truth of the matter isn’t actually about getting a discount. What matters is the business having respect for all veterans, so offering the discount is an act to show support for our military. I won’t ever go back to this business ever again. They actually missed out on a big sale because I spent a lot of money on the running shoes I bought from their competitor."

"Wonderful service. They’re friendly and know what they’re doing. It’s very old school in that they add value. They figured out my best shoe five or six years ago and now I just update it from time to time. High recommendation."