Love's Travel Stop

"They don't refill the gas pump receipt paper. 50/50 shot on the cashier knowing how to pull it up. Thanks to the cashier on my second trip inside for getting me the correct receipt. Another trip, another pump with no paper. I'm not sure why this is so hard, especially for a major travel stop like this one. I shouldn't have to go inside and wait in line to get a receipt."

"First and last time stopping here. Problem with their system so they try to charge me extra for a shower. I will never use this location again. Security pulled Knight stick and started shaking after it did not scare me off. After spending thousands at Loves and being treated like that. I will personally never come back to this location. Horrible. The security assaulted me and then tried to act tough. Absolutely insane. I'm tired of these security guards and he did not want to show his ID and he kept threatening me with violence. And I kept saying I'm not scared. I kept asking for the manager and no one would answer any questions. I'm NEVER RETURNING TO THIS LOCATION AND I WILL FILE A COMPLAINT FOR ASSAULT."

"My husband is a truck driver who waited all day after driving all night to get a HOT shower at this Love’s truck stop. While the truck stop was clean the showers were VERY COLD. He used his free reward to get a shower and couldn’t get a decent shower. What makes it even worse is that the “graveyard shift manager” wouldn’t reimburse him for wasting his free rewards on a cold shower. Very rude and unprofessional. Truck drivers that move America are entitled to a decent shower whenever available."

"This is a two-part review, one being the store, which will be all good, and the other part being the shop So-called service advisor to start off with the store and her Other OM we’re awesome. Had a lot of issues with the tire shop and Leandra she was on top of it, doing everything possible and going out of the way to make sure that I was comfortable and taking care of along with the other OM Loves definitely needs a lot more of these two wonderful ladies working in this environment They were very respectful and understanding of my frustrations and irritation, above and beyond the job to make this customer forward/trucker Happy thank you and keep up the awesome work.. As far as the tire shop, the so-called service advisor was horrible on first shift Very rude and non-sympathetic to what is going on using his favorite words waiting in line everyone has an emergency that is not how you respond to customers I’ve been at this location to get two tires done on my trailer since yesterday afternoon and still waiting with one being open. No trucks in it now going on a little over an hour and using the excuse. Oh well, that’s for mechanicals only but yet they’re doing a mechanical radiator in the tire bay, make that make sense and every time you ask where you are in line or anything he has a foul attitude and smart trust and believe if I could leave and legally get past a DOT scale house, I would take my business elsewhere, and will be definitely contacting corporate And other higher up individuals in regards This service advisors behavior, because this is not how Tom loves would want his customers to be treated This service advisor has no business being in customer service. If you cannot handle the stress of this kind of work. As a previous employee with loves even I know you do not treat customers this way and you do whatever it takes to get the customers in and out Not to mention, I’ve been sitting in bay 5 the outside bay this whole time, so using the excuse, they don’t have a bay open to change two tires is unacceptable"

"Stopped for gas and to wash windshield. Gas pump pumped at least a gallon on the ground and wouldn't stop. When I went in the store to tell the attendants, they said there was nothing they could do, and that they'd need to order a new gas pump. When I asked for my money back, they told me I should've been watching it, even though I explained I was standing right there, and that the pump would not stop pumping. I understand maybe there wasn't allot they could do, but I know there are ways to get compensated in situations like this. Wouldn't go back. They never disabled the pump either, so I've got no doubt another poor soul had pumped another gallon of gas on the ground."