Walgreens 2630 Northeast Vivion Road, Kansas City, MO 64119

"Every staff member I’ve encountered at this pharmacy work so hard and despite being incredibly busy ALL the time still go out of their way to do everything they can to help. So many things are not in control of a pharmacist/pharmacy like drug shortages, insurance issues, etc. and I have observed staff go above and beyond for myself and others, despite people being rude and expecting miracles. People come in shocked to find these individuals haven’t worked out all of their problems without thinking “why would they NOT want you to have your meds?” It’s incredibly frustrating to deal with shortages on a monthly basis but they can put in order after order and it’s the pharmaceutical companies who are not producing/delivering medications in a timely manner. Been going here for years even though I’ve moved simply because of that."

"Horrible customer service at the Pharmacy! After confirming prescription is ready for pick up over the phone, when I get there less then 2 hours later, it’s not available. Can’t even find the order. Not once but multiple times. Slowest drive thru line and the employees couldn’t care less. Rude! Not friendly! Not trained! Time to move our family prescriptions to another provider."

"DO NOT SUPPORT THIS LOCATION!!!. Take your prescriptions to another company or location. The employees are treated DISGUSTINGLY. I’ve seen the way their bosses talk down to them, give them double standards and ultimatums, target them and retaliate against them. I’ve come through the drive through while workers were in tears because of the way they are treated at this store and I personally will not support such an environment and have since changed pharmacies that value and support their employees. The general manager and pharmacists should be ashamed of themselves and honestly some of the treatment should be illegal but unfortunately is not. DO NOT COME TO THIS LOCATION!!!!!!!!! Honestly don’t even support Walgreens if this is their level of ethics. SHAMEFUL and DISGUSTING. It’s 2023 and this is not acceptable. If you believe people should have safe, ethical, fair places of work then do not support this Walgreens, because it would go against basic morale."

"I have been coming to this Walgreens for about a year now and every single person in this pharmacy is incredibly kind and helpful every time! Alicia specifically was insanely nice and provided me and my mom so much assistance when picking up her prescription. Alicia deserves lots of recognition for her wonderful personality and representing Walgreens with grace!"

"I would like to express my dismay at the overall lack of professionalism and courtesy for this location. I had moved all of my prescriptions over from CVS, which I will be moving back to CVS after 2 years of using them. They have nothing but issues with my prescriptions, each time they say it is either the doctor or my insurance. They tried to tell me I was denied prescriptions due to the type of insurance I have, which I have been getting the same prescriptions for going on 14 years now, and they are always covered. I have a job and work 5-7 days a week with very good insurance, and pay a good portion of the insurance and it is not a welfare program, which I was told that is the problem. This last time was the last straw at this location. They have changed personnel several times, which now someone when I ask to talk with a pharmacist I get the helper. The helper (tech) is completely rude, another new person, who wants to argue with me on my insurance, and that it isn't their problem. Tells me I need a preauthorization which is incorrect, the medication doesn't need a pre-auth code it just needs to be ran correctly. They just never seem to have the medication, and they don't bother to treat personnel with respect or dignity. I wish I didn't have to be on them, I wish I was as healthy as I was in my early 30's but I am not, and then to be told its my fault or my insurance when it is a 90 day supply I do not want a partial fill, why you might ask, is because you don't get the rest of the fill, it just goes away. I put on in my file to not have partial fills so now, they just don't have the meds or decent personnel. It looks like I go to another chain and transfer my scripts. This is the worst I have had to deal with at this Walgreens on the corner of Antioch and Vivion. I wish it weren't so, but they don't know how to treat people with respect, I cannot get to an actual pharmacist and the new tech which keeps a person from getting to talk with the pharmacist, really point blank is terrible. I hope they understand that when business leaves their store, those people aren't coming back. Besides the homeless hangouts they need to talk with their techs. Bye, Bye Walgreens."