Pottery Barn,

2203 South Promenade Boulevard, Rogers, AR 72758

"I just had one of the worst customer service experiences with Pottery Barn. I spent the entire morning waiting on them to deliver furniture to me after I was assured by customer service that they were, in fact, making my delivery today, only to find out that someone had told me incorrectly. This alone would be an understandable mistake, however, after inquiring about multiple orders that I had, I was then informed that multiple miscommunications had been made within the company on those orders, however, they were unwilling to correct the errors, only place separate orders and charge additional shipping fees. I also asked about a damaged piece of furniture that was delivered to me. I was told by the delivery company that Pottery Barn would be reaching out to me to replace it. Customer Service informed me that they had no knowledge of the damaged piece and would not replace it without coming back out for an inspection…..which would be another day of waiting for Pottery Barn to come to my home at their convenience. The customer service rep also encouraged me to check back with them to make sure these matters had been handled, not the other way around. I am very disappointed in this company."

"I love this store, it's beautiful and I've always received excellent customer service from the associates. I ordered a chair and a half in June of 2023. My order was complete and in the William Sonoma warehouse in mid August 2023, it is now the end of October and my delivery has been delayed, again. The warehouse has contacted us now 4 times stating they do not have an "extra" driver to make our delivery. We've offered to pick our order up, (a four hour drive) it's against company policy and they won't allow it. When we originally placed our order, our sales associate urged us to make all of our purchases in store, stating so many stores are closing because since Covid, everyone is ordering on line. I'd rather work with an in store designer, but obviously, this is a corporate issue, where corporate does not support the work the store employees do on their behalf. We have now been informed our order will be delivered on November 1, 2023. We not been offered any compensation or resolution, only the promise of yet another delivery date, and "we are sorry for the inconvenience". At this point, it's beyond "inconvenient". I don't believe it's unreasonable to expect higher quality customer service when purchasing a higher end product. Needless to say, we are very disappointed."

"This has nothing to do with this location. DO NOT OPEN A POTTERY BARN CARD FOR THE REWARDS UNLESS YOU PLAN TO YOU THEM ASAP! POTTERY BARN REWARDS ARE A SCAM! I purchased 2 sofas and 1 chair and a half, totaling almost $6,000 and signed up for the “Rewards”. The sales lady told me that I would get just over $400 in rewards for the purchase. Today, I went to use my rewards and found out that they have expired, not even one year from my purchase. I’ve never opened a credit card and had my rewards expire within “180 days” of my purchase. I found out that they sent me my rewards in an EMAIL. I never received an email in my inbox. This apparent “Reward” email went to my junk mail and it wasn’t even from Pottery Barn - It was from “THE KEY REWARDS”."

"Great place to find upscale home decorations. Not the place for budget shoppers. Beautiful furniture but feels priced higher than expected."

"Friendly staff, really nice festive products! Got myself some cute Halloween cups, definitely wouldnt find this quality in halloween mugs/cups in the UK."