Grand Plaza Hotel Branson

"DO NOT WASTE YOUR TIME. We booked adjoining rooms. We were told we would be on separate floors at arrival. Waited 20 minutes for adjoining rooms to be cleaned. When we went to the room the beds of one room was not made, carpet was dirty/ worn, and room stunk. Hot tub was also not working and that was the main reason we booked there. We canceled our reservation and went to a different hotel."

"The hotel was quite outdated, public spaces like the pool were dirty, beds were very uncomfortable and the hot tub was out of service, but that wasn’t indicated to us at all during booking. The staff were friendly and accommodating, though, and the location was great. We paid less than we would have at other hotels in the areas, so I guess you get what you pay for. We would not stay here again."

"To start, checking in was terrible. It took about 20 minutes because they were in shift change. And the FD was not the friendliest. Next, our room was on floor 3. The ENTIRE hallway smelled of cat pee. We had ZERO towels - not even hand towels. We go to the FD to ask for towels and get the response of a shrug and "we don't have any" and to come back in 15 to 20 minutes...that would have been past midnight. The beds are very springy, not very comfortable. The room appears very thrown together; as if something broke and was replaced with something smaller/cheaper. Wires out in places that would typically be hidden. Next morning went back down for towels, and there were only two available (grabbed those!), which our party was greater than that, figured we would check back again later. Up next was breakfast, this would be the only thing that I would call satisfactory. The food was kept restocked and fresh. After breakfast, checked on towels...again..still none available. For those of us that were able to shower, thank goodness we brought our own soaps since the dispensers barely worked if at all. Why would you sell rooms that are not properly stocked?! Overall, I would never recommend this place to anyone."

"Our room could've been a little better. Entrance light was out, pressure for water was good but would freak out. Water smelt awful, had a dirt smell. Breakfast was amazing even though couldn't access to 715am or later. Mattresses were lumpy and springy."

"Super solid breakfast. The pool was cooooooold and the hot tub was out of order so that was a bummer. Beds were comfortable as f. Love em! Great breakfast again. Cinnamon toast crunch! Heck yes"