La Quinta Inn & Suites by Wyndham Kansas City Beacon Hill 2321 Troost Avenue, Kansas City, MO 64108

"BEWARE! Those with prepaid reservations BEWARE! I had a room that was reserved for me through expedia, by some else, on my behalf and in my name. It was reserved for the period of the 3pm starting check-in time on 1/15/23 to the 11am check-out time the following day on 1/16/23. I drove nearly 400 miles from Oklahoma City to Kansas City and arrived at this hotel late at night, around 4:15am on 1/16/2023. I was exhausted and looking forward to having me a shower and laying down and getting some very much needed sleep. I presented my prepaid expedia reservation to the front desk, only to find out that the hotel had CANCELED MY RESERVATION as a "no show" because I came in late! We'd paid for the time period of 3pm, when check in starts, to 11am the next day. From 4:15am, I still had 6 hours and 45min left, which was plenty of time for me to shower and get some sleep, before handling my business I was in town for. I was on a very tight schedule. Those 6 hours and 45min were VITAL for me to be able to rest and refresh for my meeting that day. The hotel deprived me of this. I ultimately had to go to a truck stop and pay $17 for a cramped, uncomfortable shower to at least be clean and presentable for my meeting. I was ultimately unable to get any sleep in my vehicle. After my meeting, I then had to drive another nearly 400 miles back home from Kansas City to Oklahoma City on no sleep. I was already operating on limited sleep and this hotel caused me to have to operate on NONE. I barely made it back home. I arrived exhausted, bleary eyed, and in a great deal of pain. I am disabled with chronic hip and back pain. My pain was exacerbated by not having been able to have that vital time in my PREPAID hotel room to be able to lay down and rest my back and hip. This hotel really did me wrong by canceling my PREPAID reservation before the rental time period was even over. I'm assuming the night person was just following policy/protocol, so I mainly blame the hotel for having bad cancelation policies and leaving no means for her to contact a supervisor to resolve a situation that she did not know how to resolve. She did not know how to "uncancel" my reservation (that she had canceled) and give me a room. I guess she had no method to be able give me a room in the current situation we were in, or didn't know how to at least, even though there were vacancies/rooms available. She was only able to call Expedia and talk to outsourced foreign customer service. They were unable to help because this was the hotel's fault for canceling, not Expedia's. In the end, after standing there waiting for a long time for her to deal with Expedia, I was ultimately turned away. I would've been left out in the cold had I not had a vehicle with me. Apparently there was no one she could call with her hotel management to clear it up until her manager arrived at 7am. She was left with no means, or the know how at least, to resolve this issue on her own and I was left without my prepaid room. Since I did not reserve the room myself, I was unable to personally deal with expedia, from whom the reservation was originally made, but in my name. A reservation should NEVER be canceled in the middle of the night like that. Flights get delayed/canceled, people have car trouble, or a variety of other setbacks/delays can happen where people may arrive much later than expected, but well within the room rental time period. This hotel really dropped the ball, and to my detriment. Again, I say BEWARE if you have a prepaid reservation, or any reservation for that matter. Call and confirm if running late because they WILL CANCEL on you and leave you "out in the cold" I returned to the hotel later that morning to talk to the manager and make sure that the person that reserved my room would be refunded. The manager was apologetic and told me that the night person did not know what to do in that situation and told me what she should've done. Apparently there was a process for it. There was nothing he could do for me at that point because I had a meeting to be at."

"Stayed here while my uncle was in the hospital and it was great. We spent our first few nights at another hotel which was terrible. This LaQuinta was a dream in comparison. The public spaces were stylish and nice, the staff was friendly, the rooms were clean, and breakfast was free. All for under 100 per night. It was exactly what we were looking for."

"Loved this hotels modern design and atmosphere inside but everything about it outside was horrible. My room was clean, nice, and modern but I couldn't find the remote to the TV. I fell asleep early then woke up to keep hearing my cars alarm chirping. So I decided to open my curtain and before I knew it, there was a car who kept driving through the parking lot slowing down by my car. I then seen several younger looking black men possibly teenagers standing very close to the back of my car. I I then made my alarm reactivate and they walked away quickly but then came back again and stood on the side of my car. I have a nice car with custom wheels so I think it made their mouths water with custom automotive hunger. Then a different male with a Backpack stopped in front of my car and just stood there. By this time I was getting fed up and was still tired but had already gotten enough rest to drive the hour and a half back home. I finally made it back home about 430AM but never again will I stay in this place because I felt like everyone was watching me from the time I pulled up to check in until I left late at night. I feel like I could of been robbed at that place. Never again Batman, its a trap. Don't do it."

"Excellent large junior suite style rooms. Nice panoramic view of downtown KC. Fantastic free breakfast & coffee bar. Staff let me check in very early. Which I really appreciated. Only negative was lack of hot water in the showers."

"I'm not big on hotels from previous experiences but I was really pleased with my stay here! The staff was very friendly especially at the front desk. I wish I would've got her name, she was extremely pleasant and welcoming to everyone! She checked us in on 10/13/23 around 6pm, I can't rave on her enough! Our room was standard and clean, no complaints. The location was great for our family, walkable distance to crown plaza and the streetcar stop by union Station."