Pottery Barn

"Customer service is the absolute worst here. First time I went in it took an hour to get anyone to help me - I would have left but so wanted 2 leather sofas and 2 leather recliners I had seen online, so I waited Today I went back for a second time to get some color samples of drapes and the lady was so unhelpful. Instead of sending me with ANY color samples she just told me I could get online. I told her I knew that but am moving in two weeks and really don’t have time to wait.. Still no help and she happily let me leave. She might have well have opened the door and escorted me out! They obviously have so much business they don’t need anyone coming into their store! Only giving 2 stars for the quality of their furnishings- ZERO stars for customer service"

"If I could give you a 1star I would I ordered like $15,000 worth of furniture can’t even get it delivered and when you did come you didn’t have the merchandise so I asked if you could deliver like the next day since I’m having Thanksgiving at my house and it is a kitchen table and you said no not too happy. I think I will give you back this credit card Pottery Barn credit card."

"Incredibly rude - My husband and I went to look at some pcs we found online. One of the sales women was called on to help us and begrudgingly said a few sentences to us, another sales person had to take a call while we were looking at fabric. When we left my husband made a comment about them not thinking we could afford to shop there. Unless you look certain way I wouldn’t recommend going in this store."

"Complaint warning. I bought outdoor summer throw pillows from #potterybarn on April 23rd. Guess who still does not have the pillows? This girl! I called to cancel the order, because summer time pillows are no longer a priority. This is their process. You can put in a cancel request and the vendor decides to approve the cancel request...or not. This request can take up to 5-7 days, so consider the pillows still yours until you hear. It is entirely possible you won't hear. If that is the case, you can call #potterybarn and place a 2nd cancel request that only the vendor can approve and will take 5-7 days. If you are doing that math, that is a 14 day process on top of the 112 days I have waited since placing my order. In the meantime, the pillows may be delivered. If that is the case, you can return the the pillows, but shipping costs are on you. Horrible customer service. No more #potterybarn for me!"

"Do not buy from here. They have an awful record of providing what they say they will and pitiful customer service. After talking with others it is a common occurrence, evidenced by the reviews. In November of 2021 I ordered a crib. Expected arrival April 1, 2022 and our crib is now officially 21+ days late. In addition, our delivery that was scheduled for today came and the crib was damaged. Not only have I spent hours of my time on calls with customer service, but our card was charged on March 8th with no one able to provide us adequate delivery timeline answers. In fact they have a new excuse every time for why they can’t provide an updated timeline. The customer service team we just called had quite possibly the most insulting “solution” - a “loaner crib” set to arrive at some point in the future as the team is sick and they don’t know when they’ll be able to ship it out. Oh and no real compensation or anything their. This is beyond unacceptable for a luxury furniture brand at the price we paid. I am beyond perplexed by the incompetence in this matter. I don’t know how this brand is able to charge these prices, yet have such poor service. See attached pictures of this damaged crib."