Pottery Barn Kids 5208 West 119th Street, Leawood, KS 66209

"The sales people and store were a great experience. However, the delivery process has been a horrid experience riddled with lack of ownership for our items not being delivered after being over a month late. We have tried and tried to work with Pottery Barn Kids but have yet to receive our order. Extremely disappointed."

"Carey and Nikki at this PB kids location have been so great to work with. Carey helped us get a crib and glider. There were issues with the glider, but Carey quickly found us a solution to swap with another. Carey also helped with an item purchased full price, which then went on sale shortly after purchasing. We ordered a new car seat with rewards and e-merchandise cards, however it was delayed and new delivery date wasn’t going to work for us. Nikki spent a good chunk of time canceling that order then made sure my rewards and gift cards were reimbursed to use towards an in-stock car seat. There are definitely benefits of placing orders through the store and working with their staff as opposed to ordering online/working with general customer service."

"I would not buy nursery furniture from Pottery Barn kids as their furniture is on back order for over 3 1/2 months. I bought crib / dresser and topper and mirror and fairy mural wall paper in March and still have not received any that I ordered in March. I call customer service or this store probably weekly as the dates keep getting pushed back. Pottery barn ruined the expensive of putting together the nursery of my first baby. I wanted her to have the best of the best and instead she won’t have any furniture and she comes in 10 days. The designed Taylour measured my wall incorrectly and ordered 1 wall paper instead of 2. I asked her when she placed the order if 1 was enough and she said “yes, I measured it” The mirror came with black smudges so I had to send it back. The dresser is still on back order and the topper. I ended up buying another crib directly from the store in order to have a crib for baby. Company lies about delivery dates when you have items in your cart by giving you fake delivery dates just so you buy them and wait 4 months. Putting together the nursery should have been an enjoyable experience and not a stressful one. I don’t have a dresser or a diaper changing station which comes with dresser so I will need to have her diaper on the dinning room table or kitchen counter or bathroom counter none of which is a reasonable place. DO NOT BUY furniture from POTTERY BARN KIDS or you will regret it big time. Horrible company and no way to hold them accountable for the stress they have caused to a pregnant woman. I hope they bankrupt."

"These women only gave me the time of day when I was placing my order (which I did over the phone). When I had issues with my order (after THEY promised earlier delivery times) and told me I could contact them if I needed anything, they blew me off. They literally would say “I’ll get back to you” and then never did. In a week I would call back and someone else would give me the run around. They were rude when answering the phone and not helpful at all. Clearly all they did was care about the sale. They did not help me AT ALL after they said they would. I would never order from this store again and certainly wouldn’t purchase from pottery barn again. Emmie, Tammy, and Brittany were the ones I encountered. There was a 4th woman but I can’t remember her name."

"I walked in here with my husband with every intention of buying nursery furniture. However, the two ladies working never said hello or asked if we needed help. We walked through the whole store, sat in nursing chairs, looked intently at cribs and not either of the two associates said anything to us. If the store were busy, I could see where mustering a hello to every customer would be challenging, but being the only customers in the store that is completely unacceptable. I’m happy to take our business elsewhere and encourage my pregnant friends that were considering going to this store to do the same."