Crate & Barrel

"Recently purchased a high end coffee maker. After sleeping on my purchase, realized I paid too much and decided to exchange for a model more within my budget. When I tried to switch it out, they refused to accommodate me. Crate & Barrels return policy is very poor, and because of a lack of a few dollar exchange, they just through away potential future sales. Won’t be doing any more business with Crate & Barrel."

"Very poor customer service. We went in late last night to quickly purchase Jura E6. The first sales associate was helpful but then the other sales associate including tall guy with mask and others was talking over her while she was trying to help us. The manager I believe Nadine came over but wasn't that helpful either. We wanted to be in and out and get what we needed but poor customer service and employee culture we will take our business somewhere else. The main thing that upset me was the constant talking over with the employee that was helping us. Seems like they don't want her make a sale."

"Ultimately, I was able to accomplish what I needed to do which was pickup an online order. The reason for deducting my overall score was based on the interactions I had with employees prior to pickup. Upon arrival I decided to browse with my husband and see what was new in store (we own and use multiple products from crate and barrel and continue to stop in a couple times a year.) I cannot tell you how many times we were approached by different members of staff asking if we needed help. Complete and total clerky behavior. It was incredibly frustrating and at one point, after having received unwarranted help from one associate, we then immediately were approached by another! When we told her, “no thanks we don’t need help” she has the audacity to ask if, “we were sure we didn’t need it.” Like, clearly, NO! Moving on, when it was time to pickup an order, the clerk was having trouble looking up my order in the system despite me stating my # multiple times. I tried showing her my confirmation email on my phone but she insisted looking it up by my phone #. Ultimately she caved but the whole interaction took way longer than it needed to. Before I left this review I saw other comments stating that they felt profiled and I gotta admit that’s how I feel now that a day has passed. I may not have been dressed in my best yesterday but geez give your shoppers a break. Foot traffic is a luxury for retailers these days. Please remember that."

"My experience with the gift registry was so easy. I like how simple they have it. Too buy a gift and a crate and Barrel box for the look of the gift. They send the gift to the couple no address needed. Very easy and I appreciate that. Thank you."