GameStop

"SCAM ALERT! (There's a reason GameStop is averaging 1.7 stars out of 5 on BBB. Check out the BBB website for yourself.) I purchased a Nintendo Switch from my local Gamestop store in December. When I was paying, I was asked if I wanted to sign up for a GameStop Pro account. I had never heard of this membership as I am not a big gamer. I was told that the membership costs $14.99 per year and that I would receive a $5 coupon every month. First of all, I got charged $25, instead of $14.99. Secondly, when I asked if I could accumulate the coupons and spend several of them on a single item I was told that I could. About a week later I found out that the coupons do not accumulate but rather expire at the end of every month. So I called Gamestop corporate several times and was told that they would refund my money within 2 to 5 business days. However, I have never received the money. After 2+ months of calling them, I was finally informed that I only had 2 days to cancel my membership and that I could only cancel it at the store. (When I had called the store, I was told that they "didn't know" how to refund my money.) I logged a complaint with the BBB but quickly noticed that almost all complaints are closed without a satisfactory result. So I finally called my credit card company and was issued a refund through them. I don't know how widespread this practice is, but it's possible that GameStop is running a scam with these Pro accounts and there might be a case for a cass action lawsuit."

"I literally called the store at 2:53pm. Spoke to someone. I asked if they had PS5 in stock. They said yes. I said see you soon and I was at the location at 3:30. Then if course they are closed with a sign on the door closed from 3-4. 60 minutes. Now if I call and tell them I'll be there, why wouldn't the guy I spoke to say they are closed soon. Now I'm wasting a trip there so you post on on a sale of a PS5, extra controller extra games as I was coming to buy multiple items spending $600-$900. But since they failed to tell me over the phone when I called. I will drive to Walmart or Best buy tomorrow. If you were only smart enough to tell me you were closing from 3-4 I would have waited. Since I wasted a trip then I'll buy my PS5, games and accessories Else where. Don't come to this location there are closed when you get there and the guy on the phone wasn't bright enough to tell people that call a head to prevent this. You officially lost any sale from me. I will never shop here or try and shop here again"

"Went to pick up my order. There was a customer in front of me with his elderly mom or grandma, kid wanted the xbox sale price, store clerk told them they had to by the gamestop pro plan for what ever amount. I call shenanigans on that.. show me the fine print. Because when I bought mine I wasn't forced to get one"

"Look this place is pretty good for a gamestop, not sure the guys name, but man he was pushing sales hard. Was kind of refreshing to see someone actually trying. Keep doing well."