JCPenney

"Wanted help in the beauty department and didn't get it. They no longer have a Saporah at this location, and the help they had was not very polite and definitely not any help. I will not come back here again. However, I did purchase a few clothing items, and the young man at the register was very professional and polite."

"I was in the Skyview Ave Store 12/02 Deloris in jewelry helped me first with a necklace and the also rang me out for clothing I tried to complete the survey from the QR And receipt. Having Issues. But I feel Deloris deserves the recognition as she was very helpful with with my jewelry purchase and my checkout process. She was already busy in that department and handled herself well acknowledging other customers and attempting to get some help I’m not a fan of 22 digits (make it easier on the customer if you want input) you have to input to take the survey. I reviewed my input and was the same as receipt and still didn’t work. Under normal circumstances I would not have taken time to come leave a review. But Deloris deserves the shout out"

"I wish I could have placed this on the JCPenney survey website but unfortunately it doesn't allow you to place more than one review from your phone. I spent a considerable amount of time in the beauty area where Kassie gave me great care! She did everything from showing me what was on sale, to what was going to work best for me & my skin type, to actually teaching me how to apply eyeshadow correctly on mannequin as well as myself. It may have taken a great amount of time but she was patient, understanding, kind, and very informational! Thanks for the great service Kassie!"

"I am a customer who today experienced what I honestly thought I'd never share as a frequent shopper with this company. Today, I was harassed by a JCPenney employee who followed me at close range while I was shopping. As a young female, this was frightening and disturbing. After having fully shopped for the things I was looking for and paid for, I decided to approach your employee and ask whether or not he worked for the company; he said yes. I proceeded to ask if he was the person who looked for people who might be stealing, and he said yes. I asked him why I was a target to follow; your employee did not have a straight answer, which led me to believe he profiled me based on my skin color and maybe age. This, as you can imagine, upset me; what was most upsetting is I worked for JCPenney and the exact location for almost five years and have been a customer for over ten years, and never had I ever been profiled. I was so upset I could not feel good about my new purchases, and I decided to return my items immediately. I'm sure this company would never care about my personal story, but I still felt it was necessary to share my experience. I no longer have the desire or want to shop at this location ever again, and I hope my story can make someone realize that there needs to be more training involved at your stores. After I returned home and cooled off, I called the store to get the employee's name. The general manager by the name of Brooke informed me that the gentleman who was following me was named Charles. Location: 9100 N Skyview Ave Kansas City, MO, 64154"

"Was going to buy an expensive watch but after standing at the jewelry for 15 minutes and not even a hello, I’ll be with you shortly and them talking to customers that came after us we got fed up and left. Poor customer service."