Olathe Dodge Service Department 15500 West 117th Street, Olathe, KS 66062

"We literally bought a car from here two weeks ago and had an appointment for today where we actually had to buy another key for the car. The appointment was at one. We got there to pick up the car at 4:30 and they said they had not even gotten to it because they had to rearrange cars. They never even gave us a call."

"Since they inheritated Nissan and moved the dodge service area to the jeep service area we the customer have seen over a 35% price increase and a complete staffing change the mechanics arnt even doing there jobs and are guessing on repairs. I came in with 1 request and they didn't even check it and failed to check. After this repair is finished I'm done with using olathe dodge service department. Previouslyi had my last 3 dodges services and repaired here. And I was willing to pay more because they were knowledgeable and got it right every time. Cassy was nice, but she is not the mechanic. Shame on you dodge olathe."

"This had to be the most unprofessional customer service that I have ever dealt with when it comes to my vehicle being repaired. My truck was at their shop for going on three weeks. I had to repeatedly call to get updates on my vehicle whenever I did tried to call, it went to voicemail and nobody would return my call. Also, the text messaging was a complete joke. I received a letter from Dodge stating that if I had water damage inside my cab that the damage should have been covered through a dodge dealership warranty. Water had leaked into the back of my cab shorting out my key fob which disabled my truck, there was a window kit on back order, and when I asked them how long it would be before the part was Going to be in they told me they did not have any idea. I asked, could it be a month from now and the service manager said maybe. I showed them the letter and Tony the service manager said that I called him a liar when I asked him take a look at this letter. Do not take your vehicle to this place Communication is a joke and the service manager Tony is unprofessional. I will never buy from Dodge, nor will I ever recommend anyone go to this dealership."

"The workmanship seemed to be fine once the repair was finally completed. However, this was the worst and most frustrating customer service experience I've ever encountered. Every time I was actually able to get a hold of someone, they gave me limited information about what was going on with my Chrysler with the promise of calling me right back. After no call, I tried calling and texting (which they kept saying was their quickest way to get back with me....it wasn't) with no response for days. This happened several times. The communication was terrible. It seemed every time I spoke with someone (usually the same case worker), he would ask the same questions that had been answered several times before as though they hadn't actually looked at or recorded my concerns since the last time we'd spoken about it. The whole process took almost a week. We were just fortunate that our warranty covered a rental. One of the issues kept getting forgotten. We will never go back, and I would not recommend the Olathe Chrysler Service Department to anyone."

"I've previously given 5 star reviews about the service at this dealership. Unfortunately, everything has changed since. Nothing is the same. The Service "Reception" entrance has been moved to the sales building. Where your car is actually repaired is unseen. The service folks who are supposed to greet you, spend more time looking down at their computer screens than acknowledging your presence. My car was returned after an oil change, without the oil life reset, without a window sticker and without the engine cover being replaced (it was lost somewhere in the service department for 3 days). I'm glad I looked under my hood when I got home. I had to drive back across town just to get my Engine cover back. They found it and reinstalled it, but without so much as a "sorry for your inconvenience." Something has gone seriously wrong at this dealership. I won't be returning, unless they find another part of my car that they took off and forgot to put back on."