O'Reilly Auto Parts 913 East Santa Fe Street, Olathe, KS 66061

"Awful customer service. Nobody wanted to help find anything."

"Very helpful staff, found what I needed right away and offered great advise."

"This place has been here for many years, always had good service! I know other people that shop here! Yes, they have high prices but good quality products! I had to get a new battery! Two prices on for $195 with two two years warranty and the other for $222. With a three year warrant! They will install your battery for me, they can look up any parts you need! They can also see if another store has the parts for you, the store is easy to get around,"

"Needed a part badly on Saturday a Month ago, went to advance store but they didn't have on current store. Had to drive to next store, down the Parker Avenue, but I decided to checkout with O'Reilly. Since it was around 8pm, at the store 2 team members were just on their way out. And by the counter was one Guy just an idler not buying anything but a chatting with the lady team member(Victoria). Fortunately He stepped aside for me and kept listening what was going on. The lady checked for the part and I found one which was $20 more than the advance store. I requested for a price match. And the lady told me there is no way she can know the price. I told her she can call the other store or believe what I told her. She asked me to check on my phone for the price, but didn't bring the part, either the price. I told her I have been a customer there over 10 years and they usually call the other store and verify. She went off on me, " Do you want to teach me my job!?" She exclaimed. Then I told her yes ofcourse it's the routine I have always seen them do. And the customers are always right. And you should always listen to their needs if it's viable. Then the gentleman whom I presume to be the Boy friend started cursing me, and calling me names "F**k and asking who I am. And He told this is a women, I requested him to mind his own business, but he continued shouting at me. I was so humiliated and disappointment. Just wanted to deal with the gentleman. After 2 weeks I called in and talked to the Manager until now I haven't been notified yet what I did wrong, bringing my usually business. Still disappointed."

"Love this place! This is one of the parts store we use at work when we need items that are out of stock at our location. And I go there on my personal trips as well. Randy is the best! He's always so pleasant and friendly everytime I call. And there delivery team is great as well. They normally take about 5 minutes to bring my orders. Highly recommend this place!"