Olathe Toyota Service

"I had my car towed in there with a flat in the middle of the day. Though I was originally told on the phone that they would have no room to fit me in that day, they were immediately able to devote the rest of the day to my car which was amazing is it means I didn't have to take a lift home all the way to KCMO and then back again I'm having no car for the rest of the weekend at least. Though Kayla and I had some apparent miscommunications at the beginning, through an extremely complex and ephemeral process and a series of reported near mishaps and miracles for which I think Saint Michael to say the least, I drove off a new set of tires all four! Kayla was very patient and dogged through a difficult process and her techs. analyzed the problem of my car tires not lasting 15,000 miles—despite her originally not being sure this could be done that day given at least they're closing early and offered three possibilities. It became fairly obvious before too long that only one of these possibilities really made sense: a severe impact that the car had received a couple years before. Though they thought that the car probably needed body work to be aligned properly, and attack working on it the next day at a different shop had thought the same initially, it turned out that the alignment was essentially entirely reputable by a standard tire alignment. It was a weird, wonderful, and wild experience and Kayla was excellent! She kept calling me, 'sir'even when I told her that she didn't have to. The whole ordeal was magical and I am glad that I chose this place of the two options and ended up at Olathe Toyota!"

"So annoyed. Took my car in because gas was backing up and shutting the pump off. They said vent valve is clogged need a new gas tank covered by warranty. Also had suggested replacements such as charcoal cannister fuel filler neck gas cap and hoses, because per service rep it would be easier to replace now while the gas tank is off. I decline because it was about 1700 dollars and i was led to believe just the valve was the issue, My nuts to the bolts that hold exhaust manifold were apparently seized about 180 to cut the nuts and rethread fine it happens. Picked my car up after rep said its all fixed tech filled it up everything is good to go. 2 days later when I needed to fill up everything was in fact not fixed. Scheduled to take it back. Suggested repair was all the things that were "suggested" previously. Asked them to check the actual hoses for spiders and their webs because apparently that's a thing. I was told they cleaned out the hoses during the previous repair. Tried going through extended warranty and they won't cover anything because it is not defective it is clogged with dirt and debris. Asked how that is because they said they cleaned the hoses. I the. Get the response they "cleaned them as best as they could". I voiced my frustrations especially because they had my car since a week before Thanksgiving.(I know the warranty company was taking their time). I do now live on gravel have been for about 6.months I voiced my concern about this being a problem if structurally enough dirt has gotten in these hoses in this amount of time that this would be an ongoing issue. My service rep did not reply, until I just messaged him that I had lost faith in their ability to complete the proper work especially after being lied to about it being fixed the first time. and that I would be picking my car up. I drive my car hundreds of miles for work and this has caused so much annoyance stress that it gave me stress hives. The only thing I will say that's positive is they didn't make me pay for the rental"

"Been going there for years. My vehicles are ALWAYS cared for to my satisfaction. Prices of cars, service and accessories are competitive with other dealers and many times better."

"I have been a customer of Olathe Toyota since 2011, and my parents have been customers even longer. I can honestly say that this location has always taken exceptional care of myself and my family. Adam White in the Service Department has amazing customer service, and truly cares about each person. He goes the extra mile, above and beyond, every time. The entire team at this location is the perfect mix of professional and warm, and I know without a doubt that my car is in good hands. It's so nice to be able to have this kind of trust in the people who are taking care of you and your car. Thanks to Adam and everyone at Olathe Toyota! I won't ever go anywhere else. :)"

"Fast and friendly service on my lease vehicle. I really love the video review of their service that is texted to you. Plus, once they're done, the service tech also goes over everything they did and asks if there are any further concerns. We always have great service here."