Chipotle Mexican Grill

"I asked for extra cheese and Abby the worker said very rudely I cannot because it will not melt. I said can you just please add the extra cheese and she aggressively did and I’m convinced she burnt the quesadilla on purpose. This use to be the best location I’m not sure what happened!!!"

"Employees at this location are rude and unfriendly. I ordered a kids meal with of course a protein. I was told I wouldn't receive 3 sides because protein counted as one. Then the cashier was trying to upcharge me for the subpar meal. Telling me I ordered things that I definitely did not! This woman should not be working with the public. I shop in the area regularly but I wont be stopping in anymore. I will drive to other locations."

"Ordered online tonight and so many errors. 2 chicken burritos and one steak, but they mixed up the meats and labeled them wrong so everyone ate large portions before realizing they had the wrong one. Kids meals were missing half of the drinks and sides. I asked for 2 more cups when I picked up, but didn’t notice they were also missing the sides. Also one kids meal was hard shell and they put soft shell. First world problems, but you expect a little care with a $50 order. This will dissuade me from ordering online again."

"I go to this chipotle essentially everyday to get a single chicken taco with a side of sour cream. Been doing this for months. Today, the “manager” decides that I can have a measly 1/3 of a cup of sour cream. With a smile, I nicely ask whoever was making my taco if I could have a little more sour cream because it is my favorite part. The “manager” said (I’m paraphrasing), “You only got one taco so that is all you get or it’s extra”. I respond something like “I know that is true for guac, but extra sour cream is always free for all items, even single tacos. It says so on the website and on the chipotle app. I come everyday and have always gotten a full cup.” And hey- if we want to get technical: What I ordered is 1/3 of the taco meal, and I want extra sour cream- then at least give me 2/3 of the cup of sour cream because that’s double the amount. It’s equivalent to getting two full cups of sour cream for 3 tacos at no charge, which is what chipotle provides when you ask for extra sour cream when you order 3 tacos. Anyway, she basically told me no and that she didn’t have time for this and she didn’t know… whatever. Real rude. This whole thing was so embarassing and defeating. I’ve had a horrible day and all I wanted was my sour cream and favorite dinner. I was legitimately lied to and stolen from. This is the chipotle closest to my house and now I feel stupid and sad. I’m just disappointed. I’m going to experiment and order online at another chipotle and ask for a single taco with extra sour cream and see if they give me two full cups. Because I’ve always gotten a full cup of sour cream with my one taco and I order at many chipotles. This whole thing was weird and I feel gaslit by her not being able to rationalize that it made no sense. Also, I LOVE the staff at this location! They are always so nice and hard working. I don’t understand what happened with this employee this evening. I hope that they can learn from this situation. I know I have."

"I went in at 9:30pm on a Monday night (1 hr before close). The counter was clean and the food was properly separated and appeared clean. The food was fresh even though the customer flow would be considered light. The staff was very friendly, energetic and patient. The process of ordering and receiving my food was quick. The two short girls with dark hair at the front made the whole experience pleasant. This is possibly the best Chipotle I have been to in KC."