Costco Tire Center

"Got a flat tire that was under warranty from Costco. Took it in when I found it, it was about 4pm, they were full. Understandable. Advice was to come in when they open to do it. I work an early shift that starts at 5:45am, so I couldn't make it in until Saturday, 2 days later. I've been driving on a spare now for 2 days, and going more than 50 miles on them can be bad and cause expensive repairs, so I'd like to get it fixed ASAP since it's fairly urgent to get off the spare. Come in Saturday when they open at 9:30, walk to a nearby coffee shop to read and spend the day there. I call around 3pm, they say it will be ready by 6pm, they haven't started on it yet. Still no call at 6, so I go back over amd at 6:15 they tell me they've just started working on it, but it will be ready by close. Here we are at close and it's still not ready. When there's a repair as urgent as this, it should not have to take this long to get to it, and I should not have to drive on my spare more. It would seem there are plenty other reviews with the exact same problem. It is not normal for a repair center to take this long for repairs like this, something needs to change please."

"Stay away from this tire shop. They use inexperienced mechanics who do not know what they are doing. I had them balance my wheels and now I have a massive vibrations in the vehicle AFTER they balanced them. What a joke how hard is it to do this simple task."

"The service I have experienced on several occasions is very disappointing to say the least. A while ago I had a puncture and since the puncture was too close to the tire wall, I had to have a new tire. The new tire as replacement was not in stock. Mind you, I bought those tires at Costco. They told me to go online and find myself a Michelin Defender, order it, have it delivered at my house and then take it to Costco to have it installed. It makes me wonder why Costco couldn't order the tire themselves and give me a call for installation at a later point in time. Then a few months later I had another puncture. I went to Costco and the told me they could not work me in at that time. The following day I arrive at 11 AM (9 hours before closing) to be denied service again. Then 2 days later I arrive at 745 pm to see none of the garages occupied by cars , so I go in and was told: "We can not pull a nail out of the tire without a supervisor present". So much for paying for road hazard warranty and then Costco not honoring said warranty, by denying me service on three separate occasions. All in all this level of service is completely unacceptable. I wish leadership would step in and make improvements."

"OPK Tire Center needs to get it together. I had a scheduled tire rotation that took 2 hours. A bunch of young people in the garage hanging out, some working, some standing around jamming. The worst part is there’s only one person at the service desk soooo…once your car pulls out of the garage and they call you, you get to stand in line another 35 minutes just to get your keys."

"This review is for the Lenexa Tire Center. I went in person to the store to get a quote for Michelin Defender tires and a credit for the tires that did not last the reported mileage/warranty (purchased at Costco). I was given all sorts or reasons why I couldn't get a credit, including being told that I might have a bad suspension. The person didn't even look at my car which is taken to the Dealership for all required maintenance. I was told that if I wanted to purchase the tires, I would have to come in again instead of calling on the phone. So I went to Discount Tires where I received great customer service and a price lower than Costco's. I will get free tire rotation/balancing and air checks from Discount Tires without the hassle of having to find a parking space and experiencing poor customer service at the Tire Center."