McCarthy Chevrolet of Overland Park Service

"If it let me post with zero stars, I would. I call shenanigans. Its bad enough that when I call to make an appointment, assuming someone answers, I’m told it’s walk-ins only that day with first-come/first-serve, then when I show up before dawn first in line that day, am told it’s appointments only… every time… but NOW I get an oil change and have trouble starting my truck next day. I pop the hood and see my air intake has been removed and is tripping my MAF sensor, which tries to prevent my truck from starting (rightfully so.. good work, MAF). There is no reason this should have been done, even if checking air filter. I learn from an honorable mechanic later that it is a common tactic of sabotage to get someone back in the shop later for a miracle fix. You have lost my business and hopefully any business from anyone who reads this or I can reach otherwise. I say again.. Shenanigans."

"The service department surpassed my expectations. I've been to half a dozen other dealerships with my Chevrolet for service, and McCarthy has got to be the best or close to it. The service rep I met with was very professional, factual, and friendly. I was very pleased with their deal to buy three tires and get the 4th for a dollar. Great value!"

"Absolutely horrible. Possibly getting my attorney involved. Came in to have my truck diagnosed they diagnosed it. they were so certain One of the mechanics even said he would bet the farm that that was what the problem was. so I scheduled an appointment sat there for 2 1/2 hours during my appointment. Paid $700 and it still was doing the EXACT same thing after further review they told me that it was coming from the AC condenser not the lines that they assured me were leaking AGAIN even bet the farm on it. Then they proceeded to tell me it would be another $700 to fix it. Absolutely not so I took it to a REAL mechanic MCCARTHY Chevrolet did not even put the rubber seals back in the NEW lines. THAT'S WHY THEY WERE LEAKING!!! . ABSOLUTE CLOWNS GUESSING WHAT WAS WRONG WITH MY VEHICLE ON MY DOLLAR. plus the new mechanic stated HALF OF THE BOLTS WEREN'T EVEN TIGHTENED DOWN ON EVERYTHING THEY DID.. I wouldn't take a bicycle to this shop to get repaired. Stay clear do your shopping elsewhere for new vehicles, used vehicles and definitely for service. Because this is how they treat their customers prior to , during and after the sale."

"I had an amazing experience! I was referred to McCarthy by another's party's insurance after being rear-ended. I had interactions with several employees here and they were ALL kind, friendly, and helpful. I received multiple text updates while my car was in the shop and several phone calls as we dealt with some insurance drama (none of it McCarthy's fault). All in all, an amazing experience, my car looks INCREDIBLE and the parts they installed have a lifetime guarantee. I am a happy customer!"

"Check engine light came on during travel! They didn't panic!(IDid!) With my warranty, getting it fixed and a rental vehicle, all went smoothly. They called everyday with updates. Best person to person experience. Please take this thank you to heart! Keep up the great work! From Wisconsin to Oklahoma and back thanks again!"