Tires Plus 15817 Metcalf Avenue, Overland Park, KS 66223

"I dropped it off for my appt on time. Was told to give them til closing. No problem. Go in at 5 to pick it up and it hadn't even been looked at. No phone call. Was asked to give them 30 min, I told them I'd give them an hour. As soon as I get home I get a call their tech walked out. So they had my car overnight and had to rearrange things to get to work. Was told it would be looked at 1st thing Monday morning. I gave them til 1 pm and I had to call for an update. They said it was done and forgot to call. Go to pick it up and no apology or anything. This was simply a tire that needed a plug. Not satisfied with how it all went down and lack of communication."

"The staff was extremely helpful. I came in needing an oil change, and having an issue with a coolant leak. They were very helpful in addressing my issues and providing a solution. Unfortunately I needed a full replacement of my Water Pump & Serpentine Belt due to a failed gasket in the pump. While providing a reasonable price for the full replacement, the team suggested I contact the place that I last got the Water Pump replaced less than 2 years ago to see if there was a warranty. It turned out there was and I found out I would be able to get the pump & belt replaced for free. This showed me their honesty and that it was more important for them to provide me an affordable service than to seek out money, as I wouldn't have thought to make that call had they not suggested it (wasn't even thinking about the possibility of a warranty). I will take my vehicles back to be serviced at this location in the future."

"Just came to pick up our car that was supposed to be left with keys in it... unlocked. No keys. My partner had just arranged this. Just made an hour round trip for nothing. Update:called this morning they lost our key. Only key to the car. They don't know where it is. Professional."

"Had a 10am appointment and didn’t get my car until 7:45pm!!! Simple oil change and new tires. Once I got it I drove it home (2 minutes away) it started acting funny and then just stopped running. Come to find out they added too much oil and now I need a new engine!! DO NO GO HERE they are too short staffed to handle even the simplest tasks"

"First of all, I was told my tie rod was bent. Second of all I was quoted over $800 for mid range tires rated at 50,000 miles with road hazard $700 without road hazard. I decided to call around, found a much more reasonable quote and took my car there BUT had to leave work nearly 3 hours early. Not only did I get tires for $300 cheaper rated at 65,000 miles that were BETTER, but I found out that there was ABSOLUTELY NOTHING wrong with that tie rod. I also was told by the folks at Tires Plus that I had belts showing and no tread. I am not blind and even I could see that was false BUT I did have it confirmed that wasn’t true by the other tire place. Just because I am a woman does not mean I am ignorant, stupid or gullible. DO BETTER"