Merit Health Medical Group Primary Care Clinton

"I recently switched my mom over to see Dr.Jennifer Russum and she loves it here. She is very patient with her and listens. She answers both of our questions and makes sure she has everything she needs during the visit and after. She is concerned about her patients and very caring. Since my mom has been under her care all of her conditions have improved. I am so glad that we found her"

"To say the office staff are unfriendly would be a huge understatement but what is so bad that I have come here to write a review is the inadequacy of the entire office. How this place keeps patients is beyond me. My husband's appointment was rescheduled several different times and when he showed up for the latest one, he was told his doctor was not in that day and that he would have to see the NP, even though the reminder text was for the physician. Albeit, this was not a problem to him and he said fine as his wife (me) is a NP and he also just needed his medications refilled. After waiting almost 2 hours in the exam room, even checking to make sure he wasn't forgotten about, he walked out. No prescriptions. Never seeing a provider. I myself have been in the medical field for almost 20 years and the service he described today is unheard of. Despite not receiving any care, the staff could be heard complaining the entire time behind closed doors or windows of how awful their job was, rude about patients etc... Well clearly you need to find a different job. And please, do not blame COVID. Many medical institutions have adapted just fine. Get it together Merit Health Clinton, for the sake of your future patients but do not worry about my husband, he will have a new provider for next time."

"One of the main problems I have its more of a business than a doctors office I had to call five time to get a response, what they lack is that personalized touch you receive from a private practice physicians and person care of follow up. I been to three different doctors in their network I have experience problems with them not haveing necessary records to follow up after hospital visits so you get charged and have to still come back to do what need to be dont the first time again its become more of a business than adoctors office."

"I’m not sure if this was a Merit Health policy or a Dr. Martin policy, but they would not see us when needed help the most. Husband released from hospital with COVID and he was still having symptoms After a few days. Office refused to see him til all symptoms were gone. What’s the good in that? So we waited for two weeks until feeling so sick the ER was next option. Went to TrustCare in Clinton and they were great. They saw him and found out he had pneumonia and was almost having to go back to be admitted for a second time. TrustCare doctor started treatment and things are much better after just two days. What’s the good in a primary care doctor who will not see you when your are sick? Wear the proper PPE and see your patients when they need you! Not going back. By the way, husband was an established patient."

"I am active duty military, and sometimes have difficulty getting service from civilian doctors because of my unique situation. Since I am not currently stationed at an actual military post, they have assigned me to this doctor. I have nothing bad to say about this place. They are always polite and professional. My doctor sees me as soon as he is able and always provides me with appropriate care. Highly recommended."