Comfort Connection

"Good people to deal with. Fairly priced and they got right on our job. They did and very efficient installation. Also there follow up was great. I have already recommended them to a friend."

"Jason was fast, efficient, and professional. He did exactly what we wanted ($475 for new outlet). I wish we’d had more jobs for him—I would use Comfort Connection again when we do."

"I want to add to the list of happy customers here. I'd used Comfort Connection to replace my gas furnace about five years ago, so when it was time to hook up the A/C, I knew I wanted to work with them again due to the fair prices and good service that I remembered. When the furnace had been installed, they had given me the option to have the furnace be "A/C ready." I had taken that option, so adding the heat pump and wiring was just $4,500. I felt this was a totally reasonable deal and didn't even bother to get another estimate. The A/C team, Scott and Troy, came out to install the heat pump for the A/C, took great care to install it in a way that would look as attractive as possible given my limited options for placement. Honestly, it turned out so much nicer than I expected! But as they were wrapping up the job an about to connect to the electrical panel in my basement, Scott noticed evidence of smoke in my electrical panel.Sure enough. And then later, you could see where things had melted. Ack! Not what a homeowner wants to see or deal with, but the alternative is the potential for a house fire. Comfort Connection also has Steve's son Justin as the company's electrician. He saw pictures of the issue that Scott had flagged and said that it was unsafe and that he could install a new electrical panel with a surge protector the next day. All for a reasonable price. He also looked at various electrical questions I had about my old 1927 house, which gave me ideas for upgrading various two-prong, ungrounded outlets. The next day, as Justin was replacing the panel, he showed me more evidence of melting and unfortunately, that the main line coming in from the street was kind of disintegrating. Again, not what I was hoping to hear, but glad that I found out this way rather than through a house fire. Justin immediately called PGE to get a sticker put on my house because we'd now have to relocate the power box (I'm sure the term is wrong--but the box that the power from the street comes into on your house). PGE came out within a couple of hours, posted the green power box sticker, and then connected with Justin about disconnecting and reconnecting the power the next day so that Justin could move the box and then got on with installing the new panel. Justin showed up at 6:15am the next day to get this all done. My power had been out since 11am the day before, and it was 32 degrees outside. He and Scott, with proper disconnect and reconnect of the main power got everything done by 5pm that night. It was a long day for those guys, and they were super polite, even asked for a mat to not track dirt down into my carpeted basement. Then they clean up nicely downstairs. And... a big deal... they went through the entire house and outlets an labeled that electrical panel (which was a mystery in its previous incarnation--it was always guesswork to figure out what switch did what). All this is to say that this crew, from Steve who gave the original A/C estimate, to Scott and Troy how nicely place and wired/plumbed the heat pump, to Justin and Scott who made this house feel safe again... well, you couldn't hope for a better experience. And their prices are totally reasonable if not lower, I suspect, than that of others. So thanks you guys. And a thanks too to their people who do the scheduling and invoicing--they were always pleasant and helpful on the phone! An all around good experience. Note that pictures with wires are from before the new panel and rewiring took place. Closeups of wires are showing where it was damage. First three photos show the new heat pump, the new panel, and the new panel with labels."

"Steven and Austin did an outstanding job for me last summer. My heat pump went kaput and after getting several estimates that seemed very high ($12,000 plus) I got a recommendation from a friend and Steven came right out, gave me an estimate that was thousands lower, explained the heat pump vs a/c option and then Austin installed my new heat pump. I was very happy camper and when an issue came up later that had nothing to do with heat pump, Austin checked it out. Admittedly there were some mixed communications but all ended well. Highly recommend."

"I spoke to Steven about my electrical needs and he was so easy and friendly. Turned out he and his wife lived in Hawaii too and we just had this great conversation about where we lived on Oahu and restaurants and by the. time we were done I was just about to invite him and his wife for dinner, LOL. His son Justin came out to put in a new wall outlet for my electric fireplace, and a dedicated outlet in my craft room so I'd stop tripping the breaker every time I turned the iron on. He talked to me first about my options for placement and explained how he would be doing everything before starting. Having dealt with many contractors, plumbers and electricians who promised good work and didn't deliver, Comfort Connection was a pleasant surprise. I told him my furnace was pretty old and would need to be replaced and he didn't even try to sell me on doing it right away. He just said when I was ready to give them a call. I was leaving for an appointment and asked if he could close the garage door when he left and apologized because it wasn't working and we had to do it manually. When I got home my partner told me Justin had fixed it!!!! WHAT??? Who does that? He didn't even charge us. Comfort Connection will be my go to for all my electrical and plumbing needs."