Gresham Subaru Service Department

"A little crowded in the beginning, even with an appointment, but they were good about navigating me through the process. Communicated well throughout, although they don’t respond on the text thread they send. The text says to message if you have questions. No biggie tho, didn’t hurt the service at all."

"I needed some quick pre-travel service on my Forester. Jacob did a great job and accessed a coupon for me that I had left at home. Only good things to say about my maintenance and service visits to Gresham Subaru."

"Cheers to Gresham Subaru parts department. I want to call out Chris for the great customer service. I went in to pick up an OEM hitch and the bumper plate. Chris was friendly and helpful. He was surprised when I mentioned I wanted them to go. He said 1 in a 1000 customers do the install. I asked when the parts would be here expecting to have to wait. However, to my surprise they had every thing I needed. Except for installation Instructions ;-). I was able to find what I needed online with little effort. I was out the door with the parts. In less than 10 minutes. I am all about oem parts. Ok, you may save $$ going to U-Haul. But that thing I totally below the bumper. And, I know that it was designed for that car and safe. The install took 5 hours. So the cost to have the dealer install it is worth the price. As my wife gave me the look when she saw the entire rear bumper sitting on the floor. I have an awesome set of tools and enjoy turning wrenches. The hitch looks great and I look forward to dragging things around."

"My husband and I both felt like our concerns were not taken seriously. The service reps we dealt with were not rude, but were in a hurry to be done with us. We had to push for them to go back and test out the brakes further to experience what we were experiencing. One of the reasons we were there was a repeat of an electrical issue that didn't get fixed the last time we brought it in. All of the service reps we dealt with were of a younger generation and could use some brush-up education on respectful conversing with older generations, and older women (whether we know what we're talking about or not). We are in our 70s but my husband was a mechanic by trade and in vehicle service management for 40 years for the USPS. This was not our experience in the past when we dealt with Frank; we miss him!"

"First oil change, the service department was busy first thing, 7 am appt, service technicians were limited, but was kept informed by the service manager several times about the progress, did a full service in a hr plus,Jake was professional, and courteous, and was a no charge for the first one"