Lile North American Moving and Storage 3330 Roosevelt Boulevard, Eugene, OR 97402

"The moving rep was responsive, showed up on time to estimate the amount of things we were moving. I answered through email or phone many questions. The driver and the crew showed up actually a little early on moving day. They did not waste any time. They packed all our possessions well, though we still did have some minor damage on some pieces when they arrived cross country. But minor considering the larger items that we were afraid would arrive damaged. They did not. The driver was very responsive to our questions about their progress and their location, and he also followed up after delivery with some questions I had. We moved from Eugene, Oregon to Connecticut."

"I am writing to recommend Lile Moving. I recently used them to move from Eugene to Springfield, and I was very impressed with their service. They were very efficient and professional, and nothing was damaged or lost during the move. I have moved several times in the past, both within the US and internationally, and this was by far the best moving experience I have had. I would highly recommend Lile Moving to anyone looking for a reliable and professional moving company."

"We had an AMAZING experience with the team from Lile. They were extremely efficient, professional, and careful as they packed our house. Carey (Kerry?), Gerald, and Michael were a rockstar team that worked great together. They made us feel confident with our move and took so much stress off our shoulders. Carey labeled our boxes so thoroughly that unpacking will be a breeze! They answered all of our questions and were so respectful during the entire process. I wish they could do every move for us! We've moved a bunch of times and they were by FAR the best packing team we've ever had. Thank you again!!"

"Was looking for a moving service and had a couple people mention Lile Moving to help my mom with her move. Spoke to Jeff in the office and he was very nice and made everything very easy to understand when it came to the insurance side of the move making sure everything was protected and covered. The crew was very professional and was able to get everything done in a quick organized way. Definitely would use again and would recommend to anyone looking for a friendly, positive moving service."

"We regret utilizing Lile Moving & Storage company and North American for our out-of-state move. These are a few of the issues we encountered: 1) Poor communication. *When we experienced shipping delays, we communicated with Lile that we understood that these things can happen and our only request was that our point-of-contact keep us updated. However, this did not happen and when we attempted to reach Lile, they stopped answers our calls, voice messages and emails. *We only learned that our belongings had been shipped crossed state lines when the local moving company called us to coordinate a delivery date. Poor communication with Lile led to much unnecessary frustration for us. 2) Poor packing and destruction of property, many items are irreplaceable. *Family heirlooms and vintage furniture arrived without any wrapping/protection/blanket padding and items were simply stacked on top of other items, causing dents, broken pieces and items to be smashed. *Our child’s custom Lego table was torn apart, and flat Lego boards that were super-glued to the table were ripped off. This egregious behavior was completely unnecessary and the table was destroyed. We had discussed the specifics of moving of our child’s Lego table with the Lile crew lead and we were reassured that these instructions would be followed. Sometime after our child’s Lego table left our home, it was destroyed while in Lile's possession. Who would do that to a kid? *Our living room lamps were placed in garden containers amongst dirty shovels, rakes, and unwrapped ceramic pots. The wiring of the lamps was destroyed. Our indoor air purifier and space heater were thrown into an unpacked garden box with the garden hose, unwrapped ceramic pots, and gardening odds and ends. *Many boxes arrived smashed, dented or torn apart. 3) We were overcharged. Our moving costs included two components: weight and # of boxes that Lile packed. *Many boxes were partially/half-packed and “fluffed” with packing paper, which increased our costs. *North American charged our Visa the estimate, long before our belongings had been weighed. We also were overcharged for the # of boxes packed by Lile. When attempting to resolve this with Lile, who was still our point-of-contact at this time, our calls and messages were not answered or returned. We ultimately engaged Visa to dispute this charge, and Visa reversed the difference after an investigation was completed. 4) Dealing with the claims process is a part-time job. Since Lile contracts with North American, all claims are routed to North American. The claims process is time-consuming, frustrating, slow, and fraught with denials then appeals. We love our new home and community we live in, though Lile Moving & Storage, along with North American, certainly made the transition more stressful than it needed to be, and we would never use either company again. We had an excellent experience with our local moving company, AirVan Moving, and would highly recommend them. We wish you good luck with your move!"