Wells Fargo Bank 2065 River Road, Eugene, OR 97404

"They never answer the phone, and if you go to the branch they always make you feel like they are doing you a favor!"

"It is extremely frustrating to work a job where you work Monday through Friday 9 AM to 5 PM and can never get to the bank. I have to deposit my paycheck into the ATM and even at that half the time the ATM is not accepting deposits. You change your hours constantly and it is incredibly difficult to find out when I can access my bank that I have been banking with since 2014. It’s kind of ridiculous, especially when my husband banks with OCCU and they’re open on the weekends which makes it incredibly enticing to want to switch."

"I've have had wellsfargo for 15 years. Walked in today with a big bag of change (to add to my checking account) and the extremely unhelpful employee proceeded to tell me they only accept ROLLED change. This is a full size, branch Wells Fargo. Apparently they don't have a coin counting machine for long time customers. Bank somewhere else, Wells Fargo has gone downhill BAD & has also closed pretty much every single Branch in town and don't even offer proper banking utilities at the ones that are still open..."

"The River Road branch in Eugene has the most unprofessional employees around.They definitely don't care and it shows! Instead of helping resolve problems they tell you to call customer service. As soon as my professional business is concluded here I will definitely be moving my personal accounts to a different establishment. I've banked with this company for years and this one location is definitely enough to sour my entire experience."

"We opened our accounts online and then received a form that needed to be signed and returned to verify our identity. Because the form included our full social security numbers we did not want the risk of mailing it. The downtown branch had been closed for months so we drove to River Rd. The manager was too busy to see us and said that the process was more complicated than it seemed. They send us to the downtown branch which has reopened. The manager at this branch completed the process in 3 minutes. All the form needed was our signatures! Hope we never have to go to a branch again!"