Salem Health Medical Clinic – Woodburn

"Call to cancel an appointment that was made my accident and the person who answer the phone was a woman and she was extremely rude. Customer service here sucks! Fire them all!"

"The front desk staff here is completely incompetent. No one seems to understand how to read doctor orders/requests sent from other clinics. My husband has had to go in two times to get 5 blood tests done, that were requested TOGETHER and the first time they supposedly couldn’t find the orders, even though I was looking at them in my chart and the clinic that requested them stated over and over that they were sent and good for a year. So the clinic resent them. The front desk staff was rude and apparently only pulled two of the five requests that had been RESENT. Then my husband comes back a week later and states that the remainder of the tests that were resent “yesterday” need to be done. The front desk staff states they haven’t received them. And I stated that there were sent this week and the staff states “oh on Tuesday, yeah we have those”. Like OKKKKK?? Sorry we didn’t have the exact date but YOU HAD THE ORDERS!!! THEN, my husband gets his test results back later today and they ran like 15 different blood test. NONE OF WHICH WERE THE REQUIRED/REQUESTED TESTS!! My husband does not have time to be getting off of work early to get numerous blood draws done that should have been done right THE FIRST TIME. He has an appointment next week at the clinic that ordered the tests and that will likely be canceled because of the incompetence of the staff at Salem Health Woodburn. ZERO STARS."

"They might seem like the clinic of your dreams at first. And, I adore my provider. Most of the medical assistants can not relay a message properly, to your provider. Which leads to several telephone calls. Wasting days waiting for someone to reply. There's a lazy persona in the back. A lot of playing around. Not making good use of other people's time. When you're heading to surgery, it would be nice to be able to get ahold of your primary health provider. It was impossible. I dont believe that my provider correctly approached my illness. Maybe, he simply isn't qualified for my needs. It is seemingly a younger generation that do not listen to the elderly people. The front desk, really has their job cut out for them. They have to deal with the constant telephone calls. Plugged up system. I give up. But, thanks anyway."

"Not one star for the clinic, one star for the NP Joel. Not a fan. Met a few others (in the Salem health system) who have also switched providers after seeing him to find someone else more professional and less arrogant… not surprised. When someone has a ton of openings in the system, sometimes it’s because no one wants to keep him as a provider. Sadly, this is the case here. Not a fan. Absolutely Horrible experience all around. Again, not a reflection of the clinic itself (the front desk was actually quite lovely - I imagine there are doctors at this clinic who are equally professional and respectful). I hate leaving bad reviews like this, but I want to warn others to stay away from this specific person and hopefully save them some time. NEVER returning. Also, don’t bother filling out the paperwork they give you. I need to call my primary (and specialists!) and have all this fixed in the system. Zero stars if I could. I didn’t want to leave this review but after meeting a number of others who (like me) wish they knew to avoid this person… well, I had to share my experience, in case it helped others."

"I was in and out in 13 minutes. Wow! The check in ladies were great. The medical assistant was super empathetic and the nurse practitioner was very professional. This urgent care blows the other in woodburn out of the water. I am so glad I dont have to endure the rude treatment and long wait at legacy anymore. Thank you."