A1 Alteration Station 1728 Northeast Broadway, Portland, OR 97232

"The Customer is Always Wrong I almost never post reviews and I'm not one to put down small businesses in particular but I find myself compelled to speak out this time. You may notice mostly positive reviews on Yelp but peppered throughout are negative ones that focus on a common theme. When something goes wrong, the people who run LLoyd's Alteration Station blame the same person time and again, the customer. In my case, I brought in a pair of new pants to be altered and they handed me back some else's pants a week later. They insisted they were my pants but clearly they were not. They insisted their system never fails and that I am to blame. In the negative reviews on Yelp(and there are many) from others who were on the receiving end of a mistake by the business, the owner writes responses calling the customers liars and idiots. The owner never accepts responsibility. There are instances where the negative reviewer refers to the owner physically forcing a customer out the door. The police are even called in one incident. True or not I don't know. But their attitude toward me was not pleasant to say the least. Keep in mind that when you first walk into the Alteration Station, the manager is dour and unpleasant. Customer relations are weak at this business and it shows. And when something goes wrong that attitude worsens. Their pride gets in the way of getting something right when it goes wrong. Look, there are many places to get your clothing altered without the attitude and more importantly without finding yourself on the cold NE Broadway sidewalk outside the Alteration Station without your garment handled wrong or worse, without your garment at all. Think about that when you consider bringing your expensive suit or dress to Lloyd's Alteration Station."

"I'm so glad I found A1 Alteration Station. I brought in a bunch of pants to hem and take in at the waist and some curtains to shorten and everything came out perfectly and at an affordable price and within a week. I'll be back!"

"I've brought numerous things here to get fixed up over the years and everything has always been done very well and in as timely a manner as possible. The latest item was my daughters snowboard pants which had a seam come loose...pants were fixed and we're ready to get back on the mountain!"

"I used this shop for year and they do excellent work. I have been hundreds of times and only had issues twice in over 10+ years. One with a button that was fixed quickly at no charge and a hem that came loose, also fixed immediately at no charge."

"They are really nice and do very good work. I had a big tear in the green jacket, they replaced the gore zipper on the yellow jacket, and resorted the cuffs on my archaic burton jacket! I’m really pleased with the results !"