JO's Appliance 4056 Main Street, Springfield, OR 97478

"Very prompt response and service. Prices were very good. Had parts to fix my dryer. Would recommend them and use their service again. They thoroughly cleaned our dryer and made it safe again. Didn’t realize how bad the lint and pet hair was. Major fire hazard removed. Avoided a potential fire hazard."

"Rude unprofessional took my money said the dryer worked. iI did Not. called back left message, didn't receive call back, called from other phone and was told we don't check messages. Made another appointment to fix dryer and no one showed up. So called aging basically I was told I payed and now I have to eat the cost. They are liars and thiefs as far as I'm concerned."

"Called to fix our dryer after the ice storm. They came out and assessed the situation. It required us to wait 5 days for the part to be delivered. That was expected, they didn't have the part in stock. Once they had the part delivered, they immediately called and fixed our dryer along with testing all the other features. The crew was very professional and prompt. I would use them again."

"This review was originally written incorrectly about Hank's appliance but was for Jo's. We found a pair of fairly new Whirlpool washer & dryer set, bought for $649 with $40 delivery charge 4/27/22, with 90 days warranty. Everything worked fine until recently when I saw the washer dripping water slowly after a wash. So I contacted Hanks the week of 7/12 but their truck was in repair until 7/18. Called again & Jo & Forrest came to look 7/21. Came to repair 8/2 but got the wrong part & finally fixed it it 8/3. They honored my warranty. Took awhile but the valve problem was fixed. They apologized because they were very busy. But everyone was polite. Pros: 90 days warranty, good prices if you find fairly new machines, specializes in Whirlpool. Cons: can take awhile to come over depending on their schedule & one needs to keep calling."

"Called them to fix the dishwasher. They told us it needed a new drain pump. Drain pump took two weeks to arrive. They installed the new drain pump and were then able to tell us that the motor isn’t working and we need a new dishwasher. I asked for the refund on the drain pump and they would not return the money and the person on the phone started to yell. So after paying over $300, the dishwasher is not repaired. I’m fine paying the fee they charge to look at the machine, I’m very upset that they put a new part in that ended up not fixing the dishwasher and they took my money and walked away."