The Heat Pump Store 2787 Olympic Street, Springfield, OR 97477

"I purchased a DIY ductless package from the heat pump store several years ago. I had a rather complex install of a multi-head unit and was able to save a significant amount of money by doing it this way. The system has run flawlessly for going on 6 years now. Recently, I had them come out and assist in adding a third head to that system, as well as commissioning an additional system that I had acquired used. The tech, Todd, was able to get both tasks accomplished quickly.and correctly. I had been quoted and had agreed to a flat rate for the job, but he billed as time and materials, which saved me a few hundred dollars. That sort of integrity is rare and will have me recommending them to others for this sort of work. Apparently they do still offer the DIY package. If you are home improvement savvy, it's worth a look as it can save you a couple thousand dollars on a complex install. If the idea of punching holes in the side of your house, pulling electrical wire, running drains, etc is intimidating, it's probably not the project for you."

"We had a Daikin mini-split installed in August 2015 during a summer heat wave. The sales rep was able to explain the benefits of the system as a replacement for ceiling heat, the installation crew was efficient and professional, and the service reps are very responsive. The system has worked great since it was initially installed with one exception, and the service crew was on top of it until it was fixed (under a great warranty)! Haven't had one regret about the heating/cooling unit or about working with the Heat Pump crew!"

"Friendly, professional staff. Wonderful installers."

"We have purchased two ductless systems from the Heat Pump store over the last 5 years and had very positive experiences both times. The first one I installed myself and had them charge and inspect it. The second system they installed. Ryan has great communication and all the transactions were easy and clear. Imo, they're a very professional team."