Loews New Orleans Hotel 300 Poydras Street, New Orleans, LA 70130

"Room was nice, bed comfortable. You pay additional parking fees of $49.00 per night. AC wasnt the greatest and phone charging port did not work. Refrigerator door would not open. For the amount you pay for a room, you would expect better service. If they could do a little maintenance this would be a nice stay."

"The front desk assistance during my stay was one mess after another. I checked in last Friday - my room was already paid for but I was told I needed a card for "incidentals." My stay was ONLY two days - Friday and Saturday and I checked out early Sunday. I provided my cash card and the attendant tried to put a hold on $850 for incidentals. That averaged over $400/day for incidentals. I told her that was insane and reminded her that my room was already paid for and I needed her to double check the hold amount. She checked with a manager who said for 2 days it would be $75/day totaling $150. My error was assuming she'd get it right and I didn't confirm that before I left the hotel. Saturday morning I tried to use my cash card but noticed my new balance was about $30. I had deposited $400 in that account for my trip and she had put a hold on $360. Which is about $180/day for INCIDENTALS!!! Later that night when I returned to the hotel I immediately went to the front desk to complain. That assistant apologized for the error, "reversed" the hold but the funds didn't become available to me until about 5 hours AFTER I returned home on Sunday. That completely messed up my vacation funds. I asked for a Sunday wake up call when leaving for dinner on Saturday, so that I wouldn't miss my early flight. The assistant asked me for my room number, name and what time I needed the call. That wake up call was never received. Fortunately I was using it as a back-up and I was able to wake up on my own. Lastly I just called to find when I'd receive my statement as the assistant told me when I left on Sunday that it would be emailed to me. Today is Monday, I never received it and I called back and was told because I used a 3rd party vendor I wouldn't be receiving that statement from the hotel. Of course none of that was explained to me. I give you high marks for my room - it was clean, attractive, the bed was extremely comfortable and the room service was great. The hotel was very nice and easily located. It's sad that you lost so many points because of the poor service I received from just about everyone at the front desk."

"Our family of four visited the first weekend in February. It was an amazing hotel. First, we arrived early and we were able to check into our room. This allowed us to get refreshed before heading out to attend a parade and grab lunch. That evening it was raining and they had complimentary umbrellas. It's close enough to walk to most of the local attractions. There were many parade routes near the hotel which our kids loved. Our room had a great view of the river and the city. Every staff member greeted us with a smile and always asked if we needed anything. The 2 queen beds were very comfortable. The room was huge but spacious enough for 2 adults and 2 tweens. When we visit NOLA again we'll definitely stay here again!"

"Loews Hotel didn't disappoint. Service was top notch, the rooms were beautiful, comfortable and well appointed. Some of the Largest rooms you will find. Cleaned daily . Security was fantastic and the Valet service was attended with Fantastic drivers with actual personalities. The food was delicious and don't forget the beignets, as good as you will find. Thank you Loews staff. I will be back again."

"We had a lovely stay at Loews during my first visit to New Orleans. The staff upgraded our room to a top floor suite overlooking the river! The hotel lobby and restaurant were beautifully decorated with a classy appeal. The hotel location is awesome, situated close to all downtown activities but not too loud. Staff and service were top notch. Had an excellent drink at the bar as well. Room itself was comfortable though the quality of toiletries were not the best. All in all, we were thrilled with the hotel and would stay again."