Higginbottom's Heat & AC Services 4032 Lake Trail Drive, Kenner, LA 70065

"Polite , professional and proficient! Definitely will refer friends and family. Love the fact that Mr. Stephen is greatly experienced over 30 years of experience. Punctual as we , he said between 9:00am - 12:00pm and arrived in the time frame. Please remember great repairman may run ahead or behind schedule due to the nature of unforseen issues on a HVAC system, and may need to order a part or better the part is at a supply store. Please be understanding, thanks"

"My home warranty assigned them to come out and address loud noises coming from my ac unit outside and neighbor complaining about it. The first call to schedule, the guy was VERY rude when I asked if he could be a little more specific than a 5 hour window because um work? I should have known this would be an interesting experience...2 guys show up (unmarked sketchy van) - 1 did NOTHING the whole time, while the other was talking to me and bending parts of my unit instead of unscrewing it....he said it was the fan making noise and it was "fixed" 5 min later, but when I went to check after they left, my unit was still making the same noise, but now even louder. This was my first time using my home warranty, but I will be calling them shortly to let them know about my experience because I will not continue to pay for it if they send out unreliable people."

"I put in a service request through my home warranty and was assigned Higginbottom's. The service call was to get my A/C serviced as I was experience unusually symptoms with my unit. Steve answered my call and was, unfortunately, agitated and seemed bothered with my service request. Regardless of whether he beleived he could be of service, his communication skills were extremely lacking and showed absolutely no care or concern with supporting me. I wish I had a better experience but I feel I gave no reason for Steve to be rude with me."

"We had a great experience. Professional and genuinely nice guys. They were working nonstop the second they got here. Our ac went completely out. They came out swapped the motor, cleaned the outside unit, gave some helpful tips, put Freon, even told us that the roofers that replaced our roof missed a installation in the attic. Watered our nearby plants while spraying the unit. It was the middle of day too so even hotter than normal. Home warranty said next business day and they came same day. Can't recommend enough."

"Steve with Higginbotom's AC is one of the rudest, most unprofessional repairman I have ever met. He yelled at me in my own home for asking why we continue to have problems with our AC and need him to come out every few months to address a new problem. I absolutely advise you to hire ANYONE ELSE. He is the assigned contractor that our warranty company, American Home Shield, uses. He requested that we call them and give him a one star review so that he can stop being sent to our home."