PetSmart 2900 South Claiborne Avenue, New Orleans, LA 70115

"This is the absolute WORSE service I have ever received at a PetSmart store. I am a regular customer at the Baton Rouge (Millerville) location however I was in town and needed to get my pet groomed. Prior to bringing my current dog, I brought my other dog for 11 years to several PetSmart locations in Louisiana and Tennessee, before he passed away. I would like to start with the poor customer service. The groomer I spoke with upon arrival seemed to be completely confused by my request. I not only showed a picture of how Dolce's hair is cut but I also had a note which another groomer took a picture of with her cell phone. The manager was called over to gain clarity and also seemed to be confused and did not offer reassurance of her staff's capabilities. The first young lady I spoke with had a horrible attitude and huffed under her breath at my requests. I left my dog there because the only staff member that seemed to have sense and understood my requests was the young lady who took the photo. I usually pay ahead of time through my app however due to the conversation that took place prior to dropping off my pet I decided to wait until I arrived at the store and saw Dolce. As I approached the groomers area I was given my ticket by the young man in a very dismissive manner and told to bring it to the front. I could see Dolce and his hair was NOTHING as I requested. Dolce had minimal matting and I also stated I would pay additional for that service as well however there is no reason he should have been cut to his skin. I went to the front to pay and when I went back to show proof of payment and get Dolce he was handed off to me without a word and without any care. I know this is not the usual experience however I would like it to be known how poorly the staff at this location handled a very loyal customer."

"The store hours on the website and posted on the store say the groomers are open until 7pm and accept walk ins. Brought my dog in for a nail trim at 4:30pm and was told they were closed for the day- they left early."

"Clean and well stocked with doggie adoptions at the front. Cashier was so friendly."

"My dog came in for a wash and cut! He looks absolutely amazing! So cute. They were nice, knowledgeable and very professional. I will be bringing him back!"

"I have been taking my puppy soleil (a mini Australian labradoodle) to this Petsmart for grooming for the last 5 months and they do such a great job!! Especially Rahjanee - I had soleil cut short for the warmer months and was nervous about how she would look but she looks so adorable and rahjanee left me such a nice note. We will keep coming back!!!!!"