Nikki's Etc.

"This merchant strongly lacked in professionalism and standards during my encounter. The company I purchased an item from provided me with this fed-ex merchant to handle my online return. I arrived at the store to fed-ex ship my item at 12:25pm on Friday 3/8/19. The store’s “Open” light was on but the door was locked and no one was there. I called the number listed online to inquire about the operating hours so that I could send my item off. A lady answered with a simple “Hello”. There was no type of business greeting used, and I briefly assumed I had dialed a wrong number. I told the lady I was trying to reach someone regarding “Nikki’s Fed-Ex” bc I was currently at the door, and she told me to hold on bc she was 3 minutes away returning from a lunch break. TWENTY minutes go by and I called again to find out what was going on and she answered me and told me she was in Algiers and said “thank you” without getting a response from me and continued to hang up the phone. A few minutes later, from my car I see a woman pull up to the door, quickly run inside the store, then quickly proceed to run back to her car and pull off. I walk back to the door and I see that she hastily placed a sign on her window saying that she was closed for the rest of the day, even though she knew a customer had been waiting on her for almost 30 minutes and even though she told me to continue to stay on the parking lot and wait. The unprofessionalism and lack of integrity she displayed was beyond embarrassing. I then called her back to let her know that I was watching her from my car, and then without any explanation of her actions she agreed to come back again and send my shipment off. She came back and let me in the store and never even thought to at least provide me with reason as to how a 3 minute wait resulted in almost 30. Then to make matters worse, she had the audacity to give me her business card just in case anyone I know may need her services. I was speechless and beyond annoyed.... If you value customer service, promptness, and professionalism, I would suggest you reconsider patronizing this business."