Jimmy John's

"I've been here to get sandwiches at least a dozen times. I could have complained ten. Mainly, there is one young African American female working there, each time I've encountered her, she not only doesn't say anything to me as a customer, she literally looks at me like she's mad! I'll take it a step further, she looks like she wants to attack me! Who owns this place without knowing any of this?! She's not the first, just the most recent!! You can get away with anything next to Tulane! Next time, I'm definitely on the phone with corporate! That's just disgusting!!"

"I'm writing to express my extreme disappointment with my recent experience at Jimmy John's on Maple Street. While I've often enjoyed their sandwiches, my visit today was marred by one major issue: being denied a simple, basic human need - free water. As a customer spending money on food, I believe access to water should be a given, not an additional purchase. It's not just about quenching thirst; it's about basic decency and customer service. When I politely asked for a cup of water, I was told that they only offered drinks for purchase. This left me feeling parched, nickel-and-dimed, and ultimately disrespected. This policy not only inconveniences customers but also paints a picture of a company more concerned with profit margins than basic customer satisfaction. I hope it was worth it losing a customer over 2 dollars."

"Not only was the staff rude to my partner when they picked up my order, when i got my sandwich (a turkey tom with bacon), the sandwich barely had any turkey on it. This is the worst location in the city by far. I won’t be back."

"Have had so many terrible experiences at this location. Just recently ordered for pickup through doordash (because their delivery service is so unpredictable) and when I got there they told me my order had been cancelled and I had received a phone call. I showed the cashier that my order had never been cancelled and I had never received a phone call. He was totally rude about it and basically said not my problem. I walked 25 minutes there and wasn’t even refunded."

"Why do you even ask for customizations on online orders when you don’t even follow them. Asked for no cucumbers or lettuce? Guess what? You took the lettuce of my wife’s sandwich and left it on mine. Much less this is missing the extra add one, but fine. But the stuff that comes on the sandwich I asked for off, you can’t follow directions. This place has gotten worse and worse this year. I won’t be back again, even though they are around the corner from me."