Airport Shuttle New Orleans 4220 Howard Avenue, New Orleans, LA 70125

"I booked the shuttle upon my arrival into New Orleans ,drop off and pick up . My pick up time was scheduled for 8:25am . After waiting , I called to inquire and was told the person was 15 minutes away,They were running late. The driver arrived at 850am and had another pickup that never came .I believe they forgot my schedule/ paid pick up and only remembered after I called. The pick up seems to be more of an issue. So always give them an hour earlier departure . That way you have time to make other accommodations in the event they are late or no show."

"The shuttle to the hotel was great. Returned trip scheduled for 6:25 am had to be rescheduled until 7:10 a.m. called about it only offered to refund. Didn't seemed concerned about our making the flight. Then driver called trying to get us to reserve again after canceling and getting a different service provider from our hotel. Almost 15.00 cheaper. If you don't have a scheduled it works. I wasn't impressed with the customer service."

"I saw this advertisement while looking for any Covid protocols for MSY airport. I wasn’t disappointed. I wanted a round trip, but my flight home was too early for pickup, but I still used their service to take me to my hotel. There was a family of four and another single traveler along with myself that took the shuttle to our respective hotels. Our driver gave a tour along the way, noting and pointing out key features along our route. It was very interesting. He was helpful with the luggage and dropped each of us at our check in destinations. I would definitely recommend using this service, if your plane doesn’t leave too early. My cost was only $24, but would have only been $44 if I could have booked for both ways.(These prices include tax) Cheaper than a taxi. You pay at the airport, cash or card and can tip there, but I like to see how my service goes before I tip. Looks like they accept some form of discount on top of that low price, not sure how to get that though."

"I scheduled a 9:00am pickup at the Carnival Cruise terminal to drive us back to the airport. I was told to call to get an earlier pickup if we got off the ship early. Not only did they not answer the phone or call me back to get an earlier pickup time they text me telling me my 9:00am pickup was changed to 9:15am. Considering it took them over an hour to go from the airport to the terminal I had little confidence we would make our flight at 11:20am. I received a return call 5 minutes after the 9:15am pickup. The very definition of a day late and a dollar short."

"This our first time using the Airport Shuttle Services. The customer service from booking to travel experience were positive, professional, and reliable. When my arrival flight was canceled, and we called to reconfirmed our departure from the hotel, the customer service agent initiate and assisted us to get a refund for that leg of the service we did not use because of the airline problem. Our departure bus was at our hotel on time for our 10.00AM flight. I strongly recommend using their service whenever you are in New Orleans. Ann Burke - New York"