The Crossing Apartment Homes

"Update 2: The entire office staff was fired and we have, yet again, changed management companies or owners or something. They're now changing the monthly "Balance Carry Over" rules to say if you owe anything over $100 on the first of the month, eviction proceedings will be filed against you. I'm a single mom, I have the same job as I did when I moved in. So that balance carry over is a lifesaver, yes I end up paying a late fee every month but at least me and my kid still have a place to live. Update 1: exactly ONE day after posting my og review there was a Murder Suicide - that's what you get for $1000 a month at the Crossing. I've lived here for 3 years now and I'm a little scared to post an honest review for a $50 rent credit. I'm just happy to not be one of the many recent evictees and move outs. One of the amenities we pay for is a locked, gated community but if I've lived here three years, the gate has been functional for MAYBE 6 months total. ZERO security or cameras except at the mailboxes and around the office. Trash is a huge issue, The pool isn't open or cleaned much && Rent has gone up $100 per year since I've been here. All corporate mandates. The office manager is AMAZING tho - I love Mrs. Shea but there's only so much corporate will even allow her to do and they DO NOT give her free reign to help anybody && yet she still does EVERYTHING possible she's allowed to do. She's extremely approachable and she's actually Kind which I cannot say for the few that came before her. The office is NOT the problem here! I repeat, Mrs. Shae and Mrs. Bri do ALL they're allowed to. There's only 1 or 2 maintenance guys and corporate wants their focus ONLY on getting empty apartments ready for move in. (I.E. My dishwasher has been out for 2 years). Besides TWO separate incidents with some violent, gun welding, 8-12 year olds where the cops came and made an arrest; I digress. I won't get into more issues of this apartment complex but I will give some positives. Great school zone - all Walker. Great location as Juban is up and coming and we're very easily located south of the interstate (even tho the Google address won't get you all the way here - I give out gps coordinates instead). I live in the front so it's quiet but I've lost all my neighbors except for 1 due to rent hike prices. I hope this review doesn't get me evicted. I really need the $50 credit but I won't get on here and lie. If they lose their great office crew, they'll REALLY be in trouble."

"Very poor maintenance & very unfriendly office people. Office phone number has been disconnected & no one has been in the office for a week at least. New review (6 months later): New manager (so he said) came around to inspect my apartment. Haven't seen or heard from him again. Rumor is going around that owners want to make people move out so they can renovate (& probably raise the rents). Still no one in the office. Tried twice to pay my rent today (Feb 2nd) but the office door is locked & can't even access the drop box to put my check in. I don't have a car & am physically unable to walk to another location to leave my check. I have been here 12 years now & it used to be a nice place with friendly people. No longer. I am a senior citizen & handicapped but I am told that if I need new ceiling fan lights, I am supposed to get a ladder & change them myself."

"No one was ever in the office. Rent has to be paid at another location. Maintenance calls and emails to the property manager never returned. Please do not lease here you’ll never be able to get in touch with anyone!"

"DO NOT MOVE HERE! If I could rate zero stars I would in a heartbeat. There are no staff in the office and haven’t been for 3-4 months. Good luck getting them to answer phones. The gate has been broken since prior to my lease March 2023. Even paying rent is a hassle. You have to drop it off at the sister property’s drop box next door because there’s no one in the office and the access to the drop box (located in the office) has been compromised for months. Maintenance for your apartment is nonexistent. They don’t answer phones or return calls unless you call their corporate office in which case you still won’t hear from anyone but they send someone within 3-5 days (if you’re lucky) regardless of emergency or not. I have not received pest control since my lease March 2023 despite the random notices that they will be coming every blue moon. I have cameras and no one has ever showed up. New issue: wasps and hornets swarming the buildings and landing on my 6 week old infant as I was getting his car seat out of the car yesterday. I stress to you, do not move here. I’m literally counting down until my lease is over and I will not look back. This was one of the worst properties I’ve ever lived at especially considering all these issues with the current rate of the rent. It’s nearly a scam."

"I would definitely look somewhere else if looking for an apartment. Office is always closed and never returns phone calls. Trash is a problem and with few working security lights to speak of. I would either pay a little more to live someplace else in Denham Springs or move to Baton Rouge where rent is affordable and the apartment crews are more reliable"