Floor Coverings International South Baton Rouge 14141 Airline Highway, Baton Rouge, LA 70817

"TL,DR- this company does not deliver on their promises and is only concerned about their bottom dollar when things go wrong and need to be fixed. They will make you feel like the flooring installation issues were somehow your fault and you must produce the evidence to the contrary. Full review: This company replaced every square foot of flooring in my home (Approx. 1500 sqft). The new flooring is a mixture of tile and carpet. The entire experience was very stressful and there are still issues that have not been resolved 2-months later. Throughout the project I was blamed for an area being incorrectly specified for carpet in the work order even though it was very much part of the plan for it to be tile. I also discovered the tile contractors stealing tile and spacers from the project on the first day of installation (Yes, this is on video). Because of a room getting tile instead of carpet (Correctly) and the theft, the project was delayed as additional material had to be purchased for completion. Once everything was installed, there were several issues discovered including stained carpet, chipped tiles, incorrectly installed transitions, a highly visible carpet seam, and damage to my bathroom cabinets. The grout lines were also larger than we were told they would be and were told that was because of the type of tile we purchased even though they recommended it knowing we wanted thin grout lines. The company was alerted to all of these issues and have made attempts to clean the stained carpet, redo the seam, and replace some of the chipped tiles. As of today the cabinet is still damaged, the carpet is still stained, the seam is still highly visible, and the grout lines are still not what was discussed in the consultation. I have attempted to find a resolution with the company before posting reviews but they just want to keep trying to clean the stained carpet and are refusing that the grout lines are incorrect. They also admitted that they do not have a resolution for the damaged bathroom cabinet at this time. My advice to anyone seeking flooring is to avoid this company! They tout their “mobile show room” and their turn-key services but will not stand behind their contractors work and do what needs to be done to fix problems that occur."

"John and his team performed excellent work. We thought the removal of carpet and install of flooring was going to take two days but they got it done in one. Great work at a good price!"

"We had a great experience working with John and his team on our project. John was an absolute pleasure to work with. He is knowledgeable, professional, and went above and beyond to make sure that the job was just as we envisioned from start to finish. We would highly recommend using John Long and Floor Coverings International for your next home project!"

"John helped us immensely at a time when our home flooded from a refrigerator ice maker drip. He coordinated cleanup, got our flooring in on schedule, and did an amazing installation. We were in the middle of showing our home for sale and time was of the essence. John's team got us back online ahead of schedule. I cannot recommend him more highly."

"I had an excellent experience having new carpets installed in my home with John Long and Floor Coverings International. They offered a unique product for a fair price, and installed it professionally within the timeline agreed upon. We are very happy with our new carpets and my kids love how soft they are--the upgraded carpet pads make a huge difference! I would recommend anyone with flooring needs to contact John, they really know their business and he even answered some questions we had about our old wood flooring! Thanks John!"