OYO Hotel Lake Charles LA I-10

"The OYO Hotels in and around the Lake Charles area are price gouging since the Hurricanes hit. These rooms are usually $45-50 per night (it's a pretty cheap place to begin with), however since people are displaced from their homes they have raised their rates over 100%. What is even worse, they canceled my reservation for our construction crews in order to have the rooms available for a higher rate. Disgraceful!"

"First the front desk tried to make me pay an additional $55.xx after I booked the room and paid before driving 7hrs. Then the place doesn't have smoke detectors and bugs are in the bathtub, toilet and floors. The paper thin blankets also have cigarette burns. The sink also has terrible gunk around the rim. The location of the place is terrible, ppl are walking through the place asking for money."

"It was ok. The sheet were stained. Got my own for that. It did not have an OYO hotel sign and someone stole my baby's chair out the back of my truck."

"This was a wonderful place to relax and get ready for the next work day without leaving Lake Charles.....Quiet atmosphere and very safe, I carry my tools in my truck and felt confident that they and my belongings were safe for the overnight stay.....the people were very helpful in making me feel comfortable"

"Customer Service is AWFUL, and one person working at the front desk tends to fall asleep...leaving very important personal information of people out in the open as well as money for the business. He got hostile when I had a complaint about my room and continued to yell at me, when I had stated “well I have 2 issues but now you just made 3 because you are sleeping and no one else is here...? How is that safe for your customers”. No attitude just straight up and to the point. Long story short it ended with him still going off on a rampage, but the owner handled it pretty well over all, until later that night... when I was being polite and was paying it forward helping a sweet and fine looking young man get a room for the night and hey it’s cheap so I figured why not just get him one there. So I go up and I asked him “are you the owner that I spoke to on the phone earlier today?” He then started getting an attitude and said “what are you coming up here to just repeat yourself and ramble on and complain” and I said “no i actually was going to commend your customer service this afternoon”. And he goes “okay? And? Do you ever stop repeating yourself” and I said “I was complimenting you? But wow ok” So that totally twisted my head around about this place after I am about to purchase a room for a very nice man who just wanted a bed to sleep on...I will NEVER ever go here again, my business will never go here, oh and the front desk workers excuse was “you do know how cheap these rooms are right?” And I said “yes but I have had cheaper and wayyyy better customer service than this and felt safe. I will never in a million years go back here, and all my friends & family (which is quite a bit) will be told about the poor customer service and the attitude’s they all get even when being complimented."