Holiday Inn & Suites Lake Charles South, an IHG Hotel

"This hotel is not worth more than $100 a night. It is very old and dingy. The room smelled of mildew. If you stay on the 2nd level closer to the right wing of the hotel the lights in the parking lot shines right into your room. I had to clean the hotel room myself because it was so dusty and dirty. Our bathtub had an old razor in it. The caulk that sealed the toilet was off. Previous tenants hair was still there… This location can say cleanliness and such is their top priority, but in reality it isn’t. It’s a nice location because it’s close to the casinos and around familiar restaurants. The pictures are very deceiving, until you arrive. Cleaning service should NOT be every 3 days. The amount of soap scum build up on the faucets showed whoever is cleaning this room is not doing it well."

"If I could give it less than one star I would. Everything was fine when we checked in, I brought along my service dog. We checked in on Friday afternoon, my dog in tow. We spent the night there, went in and out of the hotel, at least half a dozen times with my dog, The front desk looking and smiling and waving. We went to the casino and came back at About 11:45 PM on Saturday night. The front desk clerk rudely asked me what room I am in. I don’t think anything of it so I tell her my room number. She asked me did I fill out a form that told her that I had a service animal. I told her no, no one said I needed to fill out any form. I’ll be happy to fill it out now if it needed. She then proceeds to look at the security guard who is there, and tell us to kindly vacate the premises. I asked her what are you talking about. She goes you have a dog, we are not dog friendly. You have to leave now. I tried to explain to her that nobody provided a form and I’ve been here for the last two days going in and out of the hotel she refused to listen to one word I said and said I have to leave immediately. I asked to speak to the manager, she refused to let me speak to the manager, saying that he’s going to tell you the same thing.. things got heated, they threatened to call the police so my wife called the police. And the police promptly showed up. he asked why he was called, I told him in a bit of an annoyed voice that they’re trying to kick us out. he asked the front desk, so where is this form? She has it to him, he has it to me. He says fill this out. I proceeded to do so. He handed it back to the front desk and said go on with your day and promptly left, refusing to comply with with the request of the front desk agent to remove us from the premises. After all of this, I decided to leave on my own accord, and go to another hotel hotel. I will be contacting IHG head office directly, contacting legal as this is a civil rights issue."

"We driove in from Texas for New Years Eve and an employee from this hotel, the employee who cleaned room 228 on Jan 1st 2024 didn’t turn in what she found in the room to lost and found! I accidentally left a bag containing new black boots, my New Years Eve dress, and pj’s in the room. I called the hotel a few hours later, once we arrived home and was informed that nothing had been turned in by the housekeeping staff! We drove to the hotel from Texas, and when we checked out drove straight home, I know I left the bag right next to the bed, I forgot to grab it and the staff kept my belongings. Sleep well at this hotel just make sure you don’t forget anything…."

"My experience here was overall a solid 3. When I arrived I was not acknowledged right away. The location of the hotel is good. The room we stayed in was cleaned up okay & l liked the details in the shower. The bed was comfortable. However, the hallway to the room had a funky smell to it. I was very disappointed that the room I stayed at & paid over $100 for, did not include the breakfast. The customer service was better when checking out, mind you it was a different receptionist at the desk."

"Nicely renovated property, staff members are friendly and accommodating. Rooms were comfortable and clean yet the volume I experienced coming from both the room and bathroom were louder than current industry standards; which I understand they are currently addressing on a room-by-room basis. Best thing for my stay, was that it was close to area hospital's, which allow me easy access for visiting my brand new Granddaughter, Freya!"